Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not work with Google, GMail, or Google Search

  • 28 replies
  • 110 have this problem
  • 1 view
  • Last reply by AliceWyman

more options

I have a client that uses Google for e-mail and calendar. I am constantly on this site. I noticed last Friday that Google, GMail and Google search will not work on Firefox. When I go to the website for my client it spins says connecting and then just stops. When I try to put a search in the Google search box nothing happens. It's like I did absolutely nothing.

I need this access. I use Firefox because I develop websites and like the developer add-ons. There has to be a fix for this. Please let me know when this is fixed.

All Replies (8)

more options

I ran malware bytes. It got rid of the PUP on the computer, but the problem is in Mozilla. I ended up deleting Mozilla, and transferred my bookmarks to IE (which I hate, but oh well) I reinstalled Mozilla today, but it still has problems so I re-uninstalled it. I've been using Mozilla for years--bummer.

more options

Hi kfbris2, did you preserve your personal data in Firefox, in other words, when you reinstalled, you have your earlier bookmarks, history, customizations, etc?

What specific problems are you having with Google or Gmail?

more options

Nope. I downloaded it from scratch.

more options

I was getting the cookie error message not letting me get to gmail...I tried to follow a number of fixes, but in the end I just unlogged from my gmail account, and shut off the computer and then logged back in...Firefox gave me the auto "remember password" in the upper left hand corner and that solved the problem.

more options

Yesterday Google search stopped working with a timed out message and address too long error. After much looking, found a 5 year old solution that works.

Apparently on one of the updates in extensions it changed the Proxy settings from NO PROXY to "Manual Proxy Configuration"

To fix, just have to check box - NO PROXY under Tools/Options/Advanced/Settings...


Hope this helps everyone.....

more options

Hi havingabadhairdaytoo, if you have Shaw as your ISP, it also could have been a temporary problem that was resolved a couple of hours ago. See:

more options

I also have been experiencing the same problem as the OP. Google services including Google Search, GMail, and YouTube are all intermittently inaccessible through the most recent version of firefox on my MacBook Pro running OS X 10.6.8. Additionally, sites that use Google APIs also hang (sometimes) when they try to load.

This is frustrating to me because I depend on these services for much of what I do on the web. It is especially frustrating because Firefox has been a dependable and useful browser for me for years. I have had to start using chrome as a workaround but would really prefer to stick with Firefox.

I have identified this problem as specific to firefox, as I have no issues with the Google services in Chrome or Safari. I am also always able to get normal pings to and through Network Utility on my Mac.

I have tried all of the above solutions including - clearing the cache and cookies (like a zillion times by now) - disabling and deleting all add-ons - starting firefox in safe mode - deleting firefox and reinstalling from a freshly downloaded dmg - manually deleting the user profile for firefox from Library - Changing the manual proxy setting to NO PROXY in firefox preferences - removing all trusted add-ons from firefox preferences - Pushing RESET in the about:config dialog - Resetting my modem/router

I tried to adjust the keyword setting in about:config but when i searched for it it was not present. I wonder if this is part of the problem.

Additionally I have removed the Auto-update files that google software like google earth use to call home to check for updates.

None of these have resolved the issue. I still can only sometimes access Google services using firefox. If I am logged in to GMail using Firefox, i will at some point lose connection and be unable to reestablish the connection for an indeterminate period of time.

This problem has been going on longer than a week or two, maybe a month. I don't know what to do to resolve the issue.

I believe there must be something broken in the way Firefox handles requests for google sites that I have not yet been able to reset or change.

Please, if anyone has found an actual, permanent solution, respond to this thread.


more options

kroqben, This thread was started July 1 2013 and all replies are supposed to be for helping the original poster. See Mozilla Support rules and guidelines: For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject.

Since support questions are automatically archived after 180 days from the date of the original question, it will be closed to further replies very soon.

If you don't get an answer here, you should ask a new question and include troubleshooting information. See Get community support for support resources.

  1. 1
  2. 2