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Updated Firefox Browser 22.0 Disabled our 2013 Norton 360 Security, what do we do?

Posted

When we updated our Firefox Browser to the most recent 22.0, it Disabled our current 2013 Norton 360 security. What do you suggest we do?

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Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Helpful Reply

Your norton is actually still running (look in the lower right hand corner of your computer by the clock). All that got diabled was a fairly useless Norton Toolbar. However, you can get that toolbar back by following norton's directions at http://community.norton.com/t5/Norton-360/Firefox-22-Support-for-Norton-Toolbar/m-p/979955 to update their toolbar

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8891 answers

Helpful Reply

hello, your real norton protection won't be affected by a firefox update at all, probably just the toolbar within firefox got disabled.

according to norton there is a new toolbar version available that is compatible with firefox 22. please run the norton liveupdate repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more information refer to http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-22-Support-for-Norton-Toolbar/td-p/979947