X
Tap here to go to the mobile version of the site.

Support Forum

How can I turn cookies back on?

Posted

Whenever I try to sign into my youtube it goes to a page that says "Your browser's cookie functionality is turned off. Please turn it on.". I came here for help, and so far everything it has said to do has done nothing for me.

Whenever I try to sign into my youtube it goes to a page that says "Your browser's cookie functionality is turned off. Please turn it on.". I came here for help, and so far everything it has said to do has done nothing for me.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Yahoo Application State Plugin version 1.0.0.7
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
3291 solutions 15118 answers

hello Hana1654, please go through all the steps mentioned in Websites say cookies are blocked - Unblock them and see if this can address the issue...

hello Hana1654, please go through all the steps mentioned in [[Websites say cookies are blocked - Unblock them]] and see if this can address the issue...
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119626 answers
You can also check if DOM Storage is enabled. *http://kb.mozillazine.org/dom.storage.enabled *http://kb.mozillazine.org/about:config

Question owner

I followed them, but it still didn't work.

I followed them, but it still didn't work.
philipp
  • Top 10 Contributor
  • Moderator
3291 solutions 15118 answers

do you use any external security/cleanup/sandboxing-tool that might interfere with the cookie management in firefox?

you could also try to generally reset firefox and see if this can address the issue...

do you use any external security/cleanup/sandboxing-tool that might interfere with the cookie management in firefox? you could also try to generally [[Reset Firefox – easily fix most problems|reset firefox]] and see if this can address the issue...
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119626 answers

Does it work in Private Browsing mode?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

See also:

Note that Firefox will try to import cookies with a reset, so this might still possibly migrate the problem to the new profile.

Does it work in Private Browsing mode? *https://support.mozilla.org/kb/Private+Browsing Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes See also: *http://kb.mozillazine.org/Websites_report_cookies_are_disabled Note that Firefox will try to import cookies with a reset, so this might still possibly migrate the problem to the new profile.

Modified by cor-el