In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       2.2.4
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

       Add to Amazon Wish List Button
       1.10
       true
       amznUWL2@amazon.com

       Feedback
       1.2.2
       true
       testpilot@labs.mozilla.com

       Forecastfox
       2.2.2
       true
       {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

       Personas Plus
       1.7.2.1
       true
       personas@christopher.beard

       Simple Timer
       1.13
       true
       simpletimer@grbradt.org

       Anti-Banner
       12.0.1.511
       false
       KavAntiBanner@Kaspersky.ru

       Kaspersky URL Advisor
       12.0.1.511
       false
       linkfilter@kaspersky.ru

       Kaspersky Virtual Keyboard
       12.0.1.511
       false
       virtualKeyboard@kaspersky.ru

       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage
       http://www.google.co.uk/

       browser.startup.homepage_override.buildID
       20130617145905

       browser.startup.homepage_override.mstone
       22.0

       dom.max_script_run_time
       0

       dom.mozApps.used
       true

       dom.w3c_touch_events.expose
       false

       extensions.lastAppVersion
       22.0

       network.cookie.prefsMigrated
       true

       network.http.max-persistent-connections-per-server
       4

       places.database.lastMaintenance
       1372019468

       places.history.expiration.transient_current_max_pages
       73760

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       plugin.state.nppdf
       0

       privacy.sanitize.migrateFx3Prefs
       true

       storage.vacuum.last.index
       1

       storage.vacuum.last.places.sqlite
       1371297924

   user.js Preferences

   Your profile folder contains a

     user.js file, which includes preferences that were not created by Firefox.

 Graphics

       Adapter Description
       NVIDIA GeForce 8200M G

       Adapter Drivers
       nvd3dum nvwgf2um,nvwgf2um

       Adapter RAM
       256

       Device ID
       0x0845

       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

       DirectWrite Enabled
       false (7.0.6002.18592)

       Driver Date
       7-23-2009

       Driver Version
       8.15.11.8644

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.

       Vendor ID
       0x10de

       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

Go to the same troubleshooting folder, and go to "Open Profile Directory" delete a file named user.js __________________________________________________________________________

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

User.js deleted. Malware check carried out and nothing detected.

I have an antivirus and I have Spybot and repeatedly clear out with Tuneup and CCleaner.

I have reset firefox.

I'm out of ideas

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

I have uninstalled and reinstalled Adobe Reader, directly from the Adobe website, this is uptodate and I have confirmed it with their site.

Adobe Acrobat plugin still specifies it is out of date. It is not.

I have disabled the plugin until this issue is rectofied

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Hi have followed Clean reinstall and adobe plug in goes to update Adobe and reports that it is already updated.

Plugin still says Adobe Acrobat 10.1.4.38 is known to be vulnerable and should be updated. Update Now

I have deleted and reinstalled Firefox, removed and reinstalled Adobe Reader. Ran Malware checker that was recommended here and STILL I have the same issue.

What do I do?!?

I too had the same problem. Here is the fix:

10.1.4.38 is an outdated version. However, neither Adobe has updated the download link on their site nor the Adobe Reader at our end updates the latest version automatically. That is the reason for the problem.

Update Adobe Reader manually by yourself.

Open Adobe Reader>>Go to Help>>Check for Updates.

It will prompt you to update to the latest version, currently 10.1.7.

That's how I fixed it.

Hope that helps and solves the problem for everybody.

Thank you for the information.

I have attempted to update and now I'm getting a very interesting error:

Error 1334. The file 'arh.exe' cannot be installed because the file cannot be found in cabinet file 'PCW_CAB_RDR1017'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

I'm completely lost as how to continue from here, can someone please help.

Thanks

redownload it maybe due to a slow connection

When an installer fails, you may need to restart Windows and try again.

P.S. The plugin check site only recognizes Adobe Reader XI and Adobe Acrobat XI as current. For some reason, Windows Vista users are not able to update to these versions. Therefore, you will need to rely on Adobe's updater to keep your Reader/Acrobat up-to-date for Vista.