X
Tap here to go to the mobile version of the site.

Support Forum

Why Firefox 21.0 update from 19.0.2 on MAC OS X 10.6.8 won't ever finish download?

Posted

I have received multiple update notices that say "a security and stability update for Firefox is available", and "it is strongly recommended that you apply this update as soon as possible". I have clicked the update box and a progress bar is displayed, but it seems endless, and never has completed. Am I not waiting long enough? Does it take 2, 4, 8, 12 or 24 hours, or longer?

I have received multiple update notices that say "a security and stability update for Firefox is available", and "it is strongly recommended that you apply this update as soon as possible". I have clicked the update box and a progress bar is displayed, but it seems endless, and never has completed. Am I not waiting long enough? Does it take 2, 4, 8, 12 or 24 hours, or longer?

Chosen solution

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • iPhoto6

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/Darwin/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8600M GT OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.startup.homepage: https://mail.google.com/mail/u/0/?shva=1#inbox
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1371578111
  • places.history.expiration.transient_current_max_pages: 53688
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17473 solutions 157940 answers

Chosen Solution

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image (dmg) file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image (dmg) file to the desktop *Firefox 21.0: http://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox