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Mozilla & Internet Explorer are crashing

Posted

Hello

I seem to suddenly be having a lot of issues.

Here are the crash reports

e1fb3149-7509-41cd-b736-6e6dacf41fd3
bp-1e4d3042-dc28-42a7-8c3a-c071e2130620
bp-4fe92876-d5f8-429c-a45b-b281a2130620
03d99db5-0cae-467e-b5ec-e4d6095ae25e
bp-d80a3d49-822a-449c-878f-d74132130612
bp-fa275cbe-cb20-4b6f-961c-4a28c2130612
61b1b113-9c1a-4e27-814c-17eebdce151d
bp-051d1252-295d-49e6-93b6-4a8922130611
bp-d1ba390a-b689-461c-bac1-266412130611
bp-916c65fb-caa6-4e88-bffd-3b43b2130611
bp-1efa09df-9c7b-4bf1-886b-ec35d2130611
7b8b1855-3728-4989-832d-b9d3c3943515
bb4730c0-f718-4809-b491-5b43fb2d9928

Any prompt assistance would be much appreciated

Regards

Vanessa

Hello I seem to suddenly be having a lot of issues. Here are the crash reports <pre><nowiki>e1fb3149-7509-41cd-b736-6e6dacf41fd3 bp-1e4d3042-dc28-42a7-8c3a-c071e2130620 bp-4fe92876-d5f8-429c-a45b-b281a2130620 03d99db5-0cae-467e-b5ec-e4d6095ae25e bp-d80a3d49-822a-449c-878f-d74132130612 bp-fa275cbe-cb20-4b6f-961c-4a28c2130612 61b1b113-9c1a-4e27-814c-17eebdce151d bp-051d1252-295d-49e6-93b6-4a8922130611 bp-d1ba390a-b689-461c-bac1-266412130611 bp-916c65fb-caa6-4e88-bffd-3b43b2130611 bp-1efa09df-9c7b-4bf1-886b-ec35d2130611 7b8b1855-3728-4989-832d-b9d3c3943515 bb4730c0-f718-4809-b491-5b43fb2d9928</nowiki></pre> Any prompt assistance would be much appreciated Regards Vanessa

Modified by cor-el

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

This may be a problem with the JavaScript JIT compiler.

Do the crashes also occur in Safe Mode?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

You can try to toggle these prefs to false on the about:config page as a test.

  • javascript.options.methodjit.chrome
  • javascript.options.methodjit.content

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
This may be a problem with the JavaScript JIT compiler. Do the crashes also occur in Safe Mode? ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) You can try to toggle these prefs to false on the <b>about:config</b> page as a test. *javascript.options.methodjit.chrome *javascript.options.methodjit.content ---- In Firefox Safe mode these changes are effective: *all extensions are disabled *the default theme is used (no persona) *userChrome.css and userContent.css are ignored *the default toolbar layout is used (localstore-safe.rdf) *the Javascript JIT compiler is disabled *hardware acceleration is disabled *plugins are not affected *preferences are not affected