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I have just downloaded the latest Java updates Version 7 update 25 build 1.7.0_25-b16 and all hell has broken loose with FF, nothing but nothing works.

Posted

I have just downloaded the latest Java updates Version 7 update 25 build 1.7.0_25-b16 and all hell has broken loose with my FF.

Just a couple of examples are when I open the browser it opens as a full width strip across the top of the screen and I have to drag it down and shrink the size and instead of being able to start the browser from the Taskbar I seem to have all the tabs in a line when I click on the FF icon nothing opens.

All my previous tabs are no longer in the browser but seem to be hidden. I have disabled the 'Java content' in the 'Java Control Panel' but nothing seems to work. I have uninstalled and re-installed FF (version 21) but nothing seems to have sorted out the problem - I really need your help in simple easy to understand instructions to get my beloved FF back to a working state.

I have just downloaded the latest Java updates Version 7 update 25 build 1.7.0_25-b16 and all hell has broken loose with my FF. Just a couple of examples are when I open the browser it opens as a full width strip across the top of the screen and I have to drag it down and shrink the size and instead of being able to start the browser from the Taskbar I seem to have all the tabs in a line when I click on the FF icon nothing opens. All my previous tabs are no longer in the browser but seem to be hidden. I have disabled the 'Java content' in the 'Java Control Panel' but nothing seems to work. I have uninstalled and re-installed FF (version 21) but nothing seems to have sorted out the problem - I really need your help in simple easy to understand instructions to get my beloved FF back to a working state.

Chosen solution

Okay I have the 'Default Theme' under the Appearance Cat. and under the Extensions Cat just 'Skype click to Call'

No others in use.

So it would seem all is now well and (fingers crossed) I trust it will stay that way - again my grateful thanks for your time and support, I do appreciate it.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • 5.1.20125.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

Application Basics
Name
Firefox
Version
21.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Classic Compact Options
20.0
true
notreal.ccoptions@environmentalchemistry.com
DoNotTrackMe
2.2.9.520
true
donottrackplus@abine.com
FoxClocks
3.1.26
true
{d37dc5d0-431d-44e5-8c91-49419370caa1}
LastPass
2.0.20
true
support@lastpass.com
Skype Click to Call
6.9.0.12585
true
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
URL Fixer
4.1
true
{0fa2149e-bb2c-4ac2-a8d3-479599819475}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.co.uk/webhp?sourceid=navclient-ff
browser.startup.homepage_override.buildID
20130511120803
browser.startup.homepage_override.mstone
21.0
browser.zoom.full
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
21.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1371732165
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
ATI Radeon HD 3800 Series
Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
512
Device ID
0x9505
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
Driver Date
4-19-2011
Driver Version
8.850.0.0
GPU #2 Active
false
GPU Accelerated Windows
4/4 Direct3D 10
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 3800 Series )
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0

Ralph Daub
  • Administrator
158 solutions 1182 answers

Helpful Reply

Hi Trackengine,

I am sorry to hear that you are having problems with your Firefox after installing the latest Java update.

Please try the feature Reset Firefox, which easily fixed most problems with your browser.

Please let us know if this solves your problems, or if you have any other questions.

Thanks!!

- Ralph

Hi Trackengine, I am sorry to hear that you are having problems with your Firefox after installing the latest Java update. Please try the feature [[Reset Firefox – easily fix most problems|Reset Firefox]], which easily fixed most problems with your browser. Please let us know if this solves your problems, or if you have any other questions. Thanks!! - Ralph
jscher2000
  • Top 10 Contributor
3751 solutions 33282 answers

After using Reset, Firefox places a folder named Old Firefox Data on your desktop. Please retain that folder in case you need to rescue any data from it.

Two things you might try before a full Firefox Reset:

(1) Disable Firefox's use of hardware graphics acceleration.

Even if this feature worked fine for you for months, driver updates can cause havoc.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

Any improvement after restarting Firefox?

(2) Reset Toolbars to Default.

Sometimes the file that stores toolbar customizations and window positions becomes corrupted. You can rename the file and customize from scratch.

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Switch back to Firefox and Exit

Pause while Firefox finishes its cleanup, then rename localstore.rdf to something like localstore.old

Restart Firefox. Any improvement?

After using Reset, Firefox places a folder named Old Firefox Data on your desktop. Please retain that folder in case you need to rescue any data from it. Two things you might try before a full Firefox Reset: '''(1) Disable Firefox's use of hardware graphics acceleration.''' Even if this feature worked fine for you for months, driver updates can cause havoc. You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). orange Firefox button (or Tools menu) > Options > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" Any improvement after restarting Firefox? '''(2) Reset Toolbars to Default.''' Sometimes the file that stores toolbar customizations and window positions becomes corrupted. You can rename the file and customize from scratch. Open your current Firefox settings (AKA Firefox profile) folder using Help > Troubleshooting Information > "Show Folder" button Switch back to Firefox and Exit Pause while Firefox finishes its cleanup, then rename '''localstore.rdf''' to something like localstore.old Restart Firefox. Any improvement?
cor-el
  • Top 10 Contributor
  • Moderator
12899 solutions 118329 answers

Helpful Reply

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Try to clear the Java cache.

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot. Try to clear the Java cache. *http://www.java.com/en/download/help/5000020300.xml - How do I clear the Java cache? *Control Panel > Java > General tab > "Temporary Internet Files" > Settings > Delete Files Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Modified by cor-el

Question owner

Thank you all for your replies - I have 'reset Firefox' which seems to have partly worked and I have also disabled the hardware graphics but as yet have not cleared the cache.

So the issues still remaining are: - When I close FF and reopen it the 'Tabs' do not re-appear and I have to go to 'History - Restore Previous Session' to get them back .

When I try to open FF by using the icon in the 'Task Bar' I get thumbnails of the tabs that were open and if I 'click' on them nothing happens other than other programs on my desk top go opaque such as Thunderbird, Word document.

All this since updating Java.

Sorry if I seem 'at sea' with all of this but as you have no doubt guessed I am not a technical guru. - any further thoughts

Thank you all for your replies - I have 'reset Firefox' which seems to have partly worked and I have also disabled the hardware graphics but as yet have not cleared the cache. So the issues still remaining are: - When I close FF and reopen it the 'Tabs' do not re-appear and I have to go to 'History - Restore Previous Session' to get them back . When I try to open FF by using the icon in the 'Task Bar' I get thumbnails of the tabs that were open and if I 'click' on them nothing happens other than other programs on my desk top go opaque such as Thunderbird, Word document. All this since updating Java. Sorry if I seem 'at sea' with all of this but as you have no doubt guessed I am not a technical guru. - any further thoughts
jscher2000
  • Top 10 Contributor
3751 solutions 33282 answers

Hi Trackengine, after a Reset, your cache should be clear. Edit: I meant your Firefox browser cache, not the Java cache.

To change how Firefox starts up, try the setting here:

orange Firefox button (or Tools menu) > Options > General > "When Firefox starts: Show my windows and tabs from last time"

Any luck?

Regarding the Windows 7 Taskbar thumbnails, it sounds as though the preview part works. But if you click one, that window does not open, you are just back to where you were before?

I'm not sure whether the Java plugin has any relation to any of these issues. Do you recall how you updated it?

Hi Trackengine, after a Reset, your cache should be clear. ''Edit: I meant your Firefox browser cache, not the Java cache.'' To change how Firefox starts up, try the setting here: orange Firefox button (or Tools menu) > Options > General > "When Firefox starts: Show my windows and tabs from last time" Any luck? Regarding the Windows 7 Taskbar thumbnails, it sounds as though the preview part works. But if you click one, that window does not open, you are just back to where you were before? I'm not sure whether the Java plugin has any relation to any of these issues. Do you recall how you updated it?

Modified by jscher2000

Question owner

Okay thank you I have changed how FF starts up and it now opens with the tabs in place.

As far as updating Java I got a notification that I was not using the latest version and it needed updating so I did this through the Java w/site and it also suggested that I removed two versions that were on my PC which were unstable (?) and at risk - ?? so I went ahead and did that...

...then as I said in my shout for help all H*** broke loose.

At present it all seems stable but very slow to respond, opening up any one of the tabs takes between 10 and 15secs whereas in the past it was almost instant.

Since re-setting and clearing the cache the thumbnail issue in the task bar seems to have corrected itself.

Okay thank you I have changed how FF starts up and it now opens with the tabs in place. As far as updating Java I got a notification that I was not using the latest version and it needed updating so I did this through the Java w/site and it also suggested that I removed two versions that were on my PC which were unstable (?) and at risk - ?? so I went ahead and did that... ...then as I said in my shout for help all H*** broke loose. At present it all seems stable but very slow to respond, opening up any one of the tabs takes between 10 and 15secs whereas in the past it was almost instant. Since re-setting and clearing the cache the thumbnail issue in the task bar seems to have corrected itself.
jscher2000
  • Top 10 Contributor
3751 solutions 33282 answers

Could you try Firefox's Safe Mode and see whether performance is more normal? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

(To return to normal mode, quit Firefox and start it up again.)

Could you try Firefox's Safe Mode and see whether performance is more normal? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using Help > Restart with Add-ons Disabled In the dialog, click "Start in Safe Mode" (''not'' Reset) Any difference? (To return to normal mode, quit Firefox and start it up again.)

Question owner

Indeed there is it is almost 'instant' again and no issues whatsoever. So how do I know what not to do so as to avoid this situation again and of course how important is it to have Jave enabled?

A big thank you for your guidance and help - indeed the same to all those who took the time and trouble to respond to my (self imposed?) situation.

Indeed there is it is almost 'instant' again and no issues whatsoever. So how do I know what not to do so as to avoid this situation again and of course how important is it to have Jave enabled? A big thank you for your guidance and help - indeed the same to all those who took the time and trouble to respond to my (self imposed?) situation.
jscher2000
  • Top 10 Contributor
3751 solutions 33282 answers

Do you have any extensions or themes installed on your post-Reset Firefox? One of the features of Safe Mode is to disable those kinds of add-ons. If you have items on the following two tabs that are not absolutely essential to your use of Firefox, try disabling them in "normal" mode to see whether that helps. Usually, you need to restart Firefox before that takes effect (Firefox will prompt you if necessary).

orange Firefox button (or Tools menu) > Add-ons > Appearance category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Regarding Java in particular, Java may install extra components that you do not need to run Java applets in a web page. If I recall correctly, there is one plugin you need, and all the other items are optional and can be disabled.

Do you have any extensions or themes installed on your post-Reset Firefox? One of the features of Safe Mode is to disable those kinds of add-ons. If you have items on the following two tabs that are not absolutely essential to your use of Firefox, try disabling them in "normal" mode to see whether that helps. Usually, you need to restart Firefox before that takes effect (Firefox will prompt you if necessary). orange Firefox button (or Tools menu) > Add-ons > Appearance category<br> orange Firefox button (or Tools menu) > Add-ons > Extensions category Regarding Java in particular, Java may install extra components that you do not need to run Java applets in a web page. If I recall correctly, there is one plugin you need, and all the other items are optional and can be disabled.

Chosen Solution

Okay I have the 'Default Theme' under the Appearance Cat. and under the Extensions Cat just 'Skype click to Call'

No others in use.

So it would seem all is now well and (fingers crossed) I trust it will stay that way - again my grateful thanks for your time and support, I do appreciate it.

Okay I have the 'Default Theme' under the Appearance Cat. and under the Extensions Cat just 'Skype click to Call' No others in use. So it would seem all is now well and (fingers crossed) I trust it will stay that way - again my grateful thanks for your time and support, I do appreciate it.