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firefox runs slow since adobe update

Posted

I just updated by Adobe Reader to 11 and now Firefox is extremely slow. My computer is running on Windows XP.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/2; .NET4.0E; EIE10;ENUSWOL)

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Question owner

I already tried that. I ended up restoring my computer back to an earlier time to get rid of the adobe update, but that doesn't solve the problem of my adobe not being updated.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: