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about:config shows an empty page

Posted

When I enter about:config into the adress box I get only an empty page. The about:config works normally on safe mode.

I have tried to check all boxes in the safe mode window, this did not help. I even manually disabled all add-ons and plugins, but this didn't help either.

Any ideas what to do?

When I enter about:config into the adress box I get only an empty page. The about:config works normally on safe mode. I have tried to check all boxes in the safe mode window, this did not help. I even manually disabled all add-ons and plugins, but this didn't help either. Any ideas what to do?

Additional System Details

Installed Plug-ins

  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • 5.1.20125.0
  • Google Update
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1810
  • Next Generation Java Plug-in 1.6.0_27 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • IE Tab Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.11) Gecko/20100101 Firefox/10.0.11

More Information

Application Basics
Name
Firefox
Version
10.0.11
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.11) Gecko/20100101 Firefox/10.0.11
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Edge
2.0.4
true
{fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Cookie Controller
2.2
true
{ac2cfa60-bc96-11e0-962b-0800200c9a66}
Evernote Web Clipper
5.7
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
IE Tab +
2.04.20110724
true
coralietab@mozdev.org
LastPass
2.0.20
true
support@lastpass.com
Send to Kindle for Mozilla Firefox
1.0.2.56
true
sendtokindle@amazon.com
Session Manager
0.8.0.7
true
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Tab Mix Plus
0.4.0.5
true
{dc572301-7619-498c-a57d-39143191b318}
Troubleshooter
1.1a
true
troubleshooter@mozilla.org
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20121115102332
browser.startup.homepage_override.mstone
rv:10.0.11
browser.startup.homepage_reset
http://intranet.company.com
browser.tabs.closeWindowWithLastTab
false
extensions.lastAppVersion
10.0.11
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104691
privacy.cpd.cookies
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.OCSP.require
true
security.warn_leaving_secure
true
Graphics
Adapter Description
Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Vendor ID
8086
Device ID
2e12
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64
Driver Version
8.15.10.1749
Driver Date
5-6-2009
Vendor ID (GPU #2)
8086
Device ID (GPU #2)
2e13
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
igdumd64 igd10umd64
Driver Version (GPU #2)
8.15.10.1749
Driver Date (GPU #2)
5-6-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Please update to a Recent version of Firefox, either the latest version of Firefox ESR or Firefox 21

Please update to a Recent version of Firefox, either the latest version of Firefox ESR or Firefox 21
Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers
to update see: [[Update Firefox to the latest version|Update Firefox to the latest version]]
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157964 answers

Try to disable hardware acceleration in Firefox.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled *the default theme is used (no persona) *userChrome.css and userContent.css are ignored *the default toolbar layout is used (localstore-safe.rdf) *the Javascript JIT compiler is disabled *hardware acceleration is disabled *plugins are not affected *preferences are not affected