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trying to open link in email messages gives Attention:internal error


Trying to open a link in an email sent to me yields message: Attention: internal error. No other info is given. I successfully opened this link a few days ago more than once, but now all I get is the error message noted above. What to do?

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

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  • Top 10 Contributor
2365 solutions 20923 answers

Helpful Reply

Are you clicking the link on your webmail site (e.g., Hotmail, Yahoo! mail, Gmail) or in an external mail program (e.g. Windows Mail, Thunderbird)?

If you compare the URL of the link to the URL of the error page, are they the same?

If all the errors occur on the same site, try going to the top level of the site and...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try the links again. Any improvement?