X
Tap here to go to the mobile version of the site.

Support Forum

I just installed Firefox and am stuck on the "Choose a profile" page because when I click "Create a profile" nothing happens.

Posted

I just installed Firefox and it is stuck on the "Choose a Profile" page and will not load...frozen. When I click on "Create a Profile", nothing happens. Anyone have any suggestions?

I just installed Firefox and it is stuck on the "Choose a Profile" page and will not load...frozen. When I click on "Create a Profile", nothing happens. Anyone have any suggestions?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.110 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17342 solutions 156777 answers

Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.

See also;

Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile. *http://kb.mozillazine.org/profiles.ini_file * C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders. *http://kb.mozillazine.org/Show_hidden_files_and_folders See also; *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox