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each time i click search on firefox an add appears in the screen

Posted

each time i click search, an add "new offer" for example; there are more, appears right in front of the screen; I've tried to deactivate adds, etc on the preferences; uninstall, download again and install firefox and the problem persists, It does not happen with Safari... thank you

each time i click search, an add "new offer" for example; there are more, appears right in front of the screen; I've tried to deactivate adds, etc on the preferences; uninstall, download again and install firefox and the problem persists, It does not happen with Safari... thank you

Chosen solution

I suspect it's an add-on, but unfortunately, your "More system details" does not list any plugins or extensions, so it is difficult to suggest the ones that you might want to disable or remove.

Try this:

(1) Disable ALL nonessential, recently installed, and/or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Restart Firefox.

(2) Run the Search Reset extension:

https://addons.mozilla.org/firefox/addon/searchreset/

Does that help?

If the problem returns when you restart Firefox, you may need to manually remove a user.js file or external software, but let's come back to that.

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

jscher2000
  • Top 10 Contributor
8516 solutions 69567 answers

Chosen Solution

I suspect it's an add-on, but unfortunately, your "More system details" does not list any plugins or extensions, so it is difficult to suggest the ones that you might want to disable or remove.

Try this:

(1) Disable ALL nonessential, recently installed, and/or unrecognized add-ons on these two tabs:

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Restart Firefox.

(2) Run the Search Reset extension:

https://addons.mozilla.org/firefox/addon/searchreset/

Does that help?

If the problem returns when you restart Firefox, you may need to manually remove a user.js file or external software, but let's come back to that.

I suspect it's an add-on, but unfortunately, your "More system details" does not list any plugins or extensions, so it is difficult to suggest the ones that you might want to disable or remove. Try this: (1) Disable ALL nonessential, recently installed, and/or unrecognized add-ons on these two tabs: orange Firefox button (or Tools menu) > Add-ons > Plugins category<br> orange Firefox button (or Tools menu) > Add-ons > Extensions category Restart Firefox. (2) Run the Search Reset extension: https://addons.mozilla.org/firefox/addon/searchreset/ Does that help? If the problem returns when you restart Firefox, you may need to manually remove a user.js file or external software, but let's come back to that.