X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

www.pof.com tred to add as an exception... nothng works...did before the firefox upgrade

Posted

Added it to exceptions. cleared recent history Works on my pda if I turn off internet. Something about firefox that prevents the websight from opening. Cannot get past password sign in. This is something recent. I think when I upgraded firefox and explorer

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

Helpful Reply

Hmm, PDA. Could you clarify which device/system has the problem -- is it Firefox Mobile for Android, or are you using the PDA only as a modem for Firefox on a desktop system? I'm confused.

Also, what kind of exception are you trying to add: cookie or local storage? security certificate?

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Helpful Reply

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the affected files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

FredMcD
  • Top 25 Contributor
115 solutions 1486 answers

I checked the web page. It loaded without any problem.

Question owner

My problem is at the login. Something about logging in. Get session timed out notice which is wrong. I then go to my cell phone and elect to not use the internet and bingo I am able to log in.

jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

Session timed out could indicate not accepting cookies from the site, or a corrupted cookie.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

This will open a dialog where you can remove the site's individual cookies.

Then try reloading the page. Does that help?