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I need help syncing Fitbit tracker

Mfitz
Mfitz
Posted

I have a Fitbit Tracker Zip. I can not seem to get it to sync. No matter what I do I my computer can't seem to see the Dongle that syncs the tracker with my laptop. Fitbit's help desk folks say that I need to check my proxy server settings, however the instructions they gave me to do that don't match what I saw when I look into the Tools section on Firefox

Has anyone had similar issues?

I have a Fitbit Tracker Zip. I can not seem to get it to sync. No matter what I do I my computer can't seem to see the Dongle that syncs the tracker with my laptop. Fitbit's help desk folks say that I need to check my proxy server settings, however the instructions they gave me to do that don't match what I saw when I look into the Tools section on Firefox Has anyone had similar issues?
  • Question details
    Product Firefox
    Topic Fix problems with websites (Facebook, YouTube, webmail etc.)
    System Details
    • Windows Vista
    • Firefox 22.0

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Google Update
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.60831.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Close
smo
smo 38 solutions 498 answers
Posted

Syncing the fitbit zip does not involve Firefox (or any browser for that matter). See

How do I sync data from the fitbit zip tracker to the website

to check your Firewall (NOT Firefox) settings, see Firewall settings in the system controls.

Syncing the fitbit zip does not involve Firefox (or any browser for that matter). See [https://help.fitbit.com/customer/portal/articles/801362-how-do-i-sync-data-from-the-fitbit-zip-tracker-to-the-website- How do I sync data from the fitbit zip tracker to the website] to check your Firewall (NOT Firefox) settings, see '''Firewall settings''' in the system controls.