X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

I need help syncing Fitbit tracker

Posted

I have a Fitbit Tracker Zip. I can not seem to get it to sync. No matter what I do I my computer can't seem to see the Dongle that syncs the tracker with my laptop. Fitbit's help desk folks say that I need to check my proxy server settings, however the instructions they gave me to do that don't match what I saw when I look into the Tools section on Firefox

Has anyone had similar issues?

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Google Update
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.0.60831.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

smo 45 solutions 498 answers

Syncing the fitbit zip does not involve Firefox (or any browser for that matter). See

How do I sync data from the fitbit zip tracker to the website

to check your Firewall (NOT Firefox) settings, see Firewall settings in the system controls.