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With my latest Firefox upgrade, I've lost sound for videos, especially YouTube.

Posted

I get sound for my Words with Friends, but nothing on videos. The sound symbol in the video bar for You Tube videos doesn't have the sound waves -- it has an X. But I can hear videos that are accessed from individual websites, such as Charlie Rose or HBO.

I get sound for my Words with Friends, but nothing on videos. The sound symbol in the video bar for You Tube videos doesn't have the sound waves -- it has an X. But I can hear videos that are accessed from individual websites, such as Charlie Rose or HBO.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17183 solutions 155295 answers

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to clear the local settings in Flash for this website.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:


Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" You can also try to clear the local settings in Flash for this website. *Windows Control Panel > Flash Player > Storage: Local Storage Settings **Remove a specific domain: Local Storage Settings by site **Remove all domains: Delete All and Delete Data Flash Website Storage Settings panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html Global Storage Settings Panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html ---- * https://support.mozilla.org/kb/No+sound+in+Firefox * https://support.mozilla.org/kb/Video+or+audio+does+not+play