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How do I get rid of any reference to yahoo on any toolbars etc. your answer does not work as there is no "troublehooting information"option on the help menu

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I want to get rid of any reference to yahoo on my Firefox preferences. I found out how to get rid of the toolbar version but then it appeared on the main menu where FILE, EDIT, VIEW etc sit. I looked it up on the web and your support site says to go to HELP > Troubleshooting information> reset Firefox. A search on HELP does not reveal a "troubleshooting information" option nor a "reset Firefox" option Please help! I will stop using Firefox if this does no get resolved.

I want to get rid of any reference to yahoo on my Firefox preferences. I found out how to get rid of the toolbar version but then it appeared on the main menu where FILE, EDIT, VIEW etc sit. I looked it up on the web and your support site says to go to HELP > Troubleshooting information> reset Firefox. A search on HELP does not reveal a "troubleshooting information" option nor a "reset Firefox" option Please help! I will stop using Firefox if this does no get resolved.

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:21.0) Gecko/20100101 Firefox/21.0

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Tyler Downer
  • Top 25 Contributor
  • Moderator
1514 solutions 10526 answers

To get to Reset Firefox, just type about:support into your address bar, and press Enter. Then click "Reset Firefox"

To get to Reset Firefox, just type about:support into your address bar, and press Enter. Then click "Reset Firefox"

Question owner

HI thanks for your quick response - where is the address bar?

HI thanks for your quick response - where is the address bar?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1514 solutions 10526 answers

The address bar is where you type a website address (www.google.com, or something like that). Also called the URL bar.

The address bar is where you type a website address (www.google.com, or something like that). Also called the URL bar.

Question owner

Well - URL is how I know it ... when I re-set firefox everything was re-set to Yahoo - the toobars, the logo, the firefox menu - it came on more than it was there before - so that didn't work. However, my husband walked in the door and he managed to dig deep enough to get rid of everything yahoo.

I do not understand how it helps to have Yahoo be there when clearly the users would have a yahoo search engine if they wanted it. It is an invasion of privacy and user choice. I really like Firefox - but why the Yahoo??? Anyway thanks, my problem is solved for the time being.

Well - URL is how I know it ... when I re-set firefox everything was re-set to Yahoo - the toobars, the logo, the firefox menu - it came on more than it was there before - so that didn't work. However, my husband walked in the door and he managed to dig deep enough to get rid of everything yahoo. I do not understand how it helps to have Yahoo be there when clearly the users would have a yahoo search engine if they wanted it. It is an invasion of privacy and user choice. I really like Firefox - but why the Yahoo??? Anyway thanks, my problem is solved for the time being.
jscher2000
  • Top 10 Contributor
8438 solutions 68871 answers

The standard download of Firefox from mozilla.org is pre-wired with all things Google. However, if you downloaded the Yahoo bundle version from Yahoo, then you get Yahoo features. That could explain it.

The standard download of Firefox from mozilla.org is pre-wired with all things Google. However, if you downloaded the Yahoo bundle version from Yahoo, then you get Yahoo features. That could explain it.