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What happened to the add on that gave access to the UK iplayers from overseas, name began with X

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  • Last reply by jscher2000

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I downloaded Firefox earlier this year because I was advised it contained an 'add on' which enabled me to watch BBC & ITV iplayer sites where I live in Spain. I forget the name of the 'add on' but it began with X......... It worked very well, I could stream the catchup sites without problems, but today when I logged on the 'add on' was no longer there.

What has happened?

Please can I have the 'add on' back

Chosen solution

Unless you used the Firefox Reset feature or removed the extension yourself, it's probably still around. Could you check the following tab to see whether it has been disabled?

orange Firefox button (or Tools menu) > Add-ons > Extensions category

The disabled extensions are at the bottom on a gray background. If it can't be re-enabled, try updating all your extensions using:

orange Firefox button (or Tools menu) > Add-ons > "gear" button > Check for Updates

If it's just not there, you could try a search on the Add-ons site: https://addons.mozilla.org/firefox/

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Chosen Solution

Unless you used the Firefox Reset feature or removed the extension yourself, it's probably still around. Could you check the following tab to see whether it has been disabled?

orange Firefox button (or Tools menu) > Add-ons > Extensions category

The disabled extensions are at the bottom on a gray background. If it can't be re-enabled, try updating all your extensions using:

orange Firefox button (or Tools menu) > Add-ons > "gear" button > Check for Updates

If it's just not there, you could try a search on the Add-ons site: https://addons.mozilla.org/firefox/