X
Tap here to go to the mobile version of the site.

Support Forum

When I opened tab to check "submit performance data" I did not have this tab choice. It just wasn't there.

Posted

I followed the directions to check for slowness of firefox and high cpu usage. Tools>options>advanced>general>check "submit performance data" but there was not a box to check. All the other boxes were there. Just not "submit performance data".

I followed the directions to check for slowness of firefox and high cpu usage. Tools>options>advanced>general>check "submit performance data" but there was not a box to check. All the other boxes were there. Just not "submit performance data".

Chosen solution

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime web site.
  • My Web Search Plugin Stub for 32-bit Windows
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Windows Multimedia Services DRM Store Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3977 solutions 29918 answers

Helpful Reply

How about Enable Telemetry - is that there under Data Choices?

Tools > Options -> Advanced --> Data Choices

How about '''Enable Telemetry''' - is that there under '''''Data Choices'''''? Tools > Options -> Advanced --> Data Choices

Question owner

Yes it was under "data choices" and yes it was already checked

Yes it was under "data choices" and yes it was already checked

Question owner

What should I do now?

What should I do now?

Question owner

What should I do now?

What should I do now?
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1245 solutions 8211 answers

Helpful Reply

Submit Performance Data was changed to 3 different options in Firefox 21 to better reflect how Firefox can share data with Mozilla. We use the information to improve Firefox in many different ways, so the more the merrier :)

Submit Performance Data was changed to 3 different options in Firefox 21 to better reflect how Firefox can share data with Mozilla. We use the information to improve Firefox in many different ways, so the more the merrier :)
cor-el
  • Top 10 Contributor
  • Moderator
12490 solutions 115248 answers

Chosen Solution

Quote: I followed the directions to check for slowness of firefox and high cpu usage.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Quote: ''I followed the directions to check for slowness of firefox and high cpu usage.'' ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- *https://support.mozilla.org/kb/Firefox+consumes+a+lot+of+CPU+resources