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Videos have stopped playing on all sites, just get black screen. Clearing cache and cookies and restart in safe mode does not fix.

  • 3 replies
  • 8 have this problem
  • 19522 views
  • Last reply by cor-el

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Clearing cache and cookies and restart in safe mode does not fix.

Chosen solution

Your system details list shows two Flash plugins, one a very old Flash 10.0 version that you should uninstall (remove).

  1. Shockwave Flash 11.7 r700
  2. Shockwave Flash 10.0 r32

See "Manually uninstalling a plugin":

See also:

Read this answer in context 👍 2

All Replies (3)

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Hi castaway, you are using a old version of firefox . Please update it . goto Help->About Firefox and it will be automatically updated.

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Brilliant, all works fine now. Thanks for your help.

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Chosen Solution

Your system details list shows two Flash plugins, one a very old Flash 10.0 version that you should uninstall (remove).

  1. Shockwave Flash 11.7 r700
  2. Shockwave Flash 10.0 r32

See "Manually uninstalling a plugin":

See also: