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Videos have stopped playing on all sites, just get black screen. Clearing cache and cookies and restart in safe mode does not fix.

Posted

Clearing cache and cookies and restart in safe mode does not fix.

Clearing cache and cookies and restart in safe mode does not fix.

Chosen solution

Your system details list shows two Flash plugins, one a very old Flash 10.0 version that you should uninstall (remove).

  1. Shockwave Flash 11.7 r700
  2. Shockwave Flash 10.0 r32

See "Manually uninstalling a plugin":

See also:

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • iTunes Detector Plug-in
  • TrendMicro Toolbar Rating Plugin
  • Next Generation Java Plug-in 10.6.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • Shockwave Flash 10.0 r32
  • Adobe PDF Plug-In For Firefox and Netscape
  • NPWLPG
  • Office Live Update v1.3
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers

Helpful Reply

Hi castaway, you are using a old version of firefox . Please update it . goto Help->About Firefox and it will be automatically updated.

Hi castaway, you are using a old version of firefox . Please update it . goto '''Help->About Firefox''' and it will be automatically updated.

Question owner

Brilliant, all works fine now. Thanks for your help.

Brilliant, all works fine now. Thanks for your help.
cor-el
  • Top 10 Contributor
  • Moderator
17856 solutions 161585 answers

Chosen Solution

Your system details list shows two Flash plugins, one a very old Flash 10.0 version that you should uninstall (remove).

  1. Shockwave Flash 11.7 r700
  2. Shockwave Flash 10.0 r32

See "Manually uninstalling a plugin":

See also:

Your system details list shows two Flash plugins, one a very old Flash 10.0 version that you should uninstall (remove). # Shockwave Flash 11.7 r700 # Shockwave Flash 10.0 r32 See "Manually uninstalling a plugin": *https://support.mozilla.org/kb/Troubleshooting+plugins See also: *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins *http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html