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Why does the OPEN WEB LOCATION Box msg keep opening when I try tro type in the name of someone or type anything in the subject line of Yahoo mail? I have to ke

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  • Last reply by gdfout

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When in Yahoo mail, the OPEN WEB LOCATION box opens for each letter I try to type in in the "To" line and/or the "Subject" line of any new e-mail to someone. I type a letter, the Box opens, and I cannot type anything in the e-mail window anywhere until I close the box. I close the box, type another letter, and the OWL Box open gain. It takes forever to type anything. This started when I updated Firefox to the new 21 version. I Uninstalled and reinstalled Firefox. No help. I uninstalled 21 and re-installed 19 (I was using 19 with no problems until today). No help. The problem will not go away. I note that others have complained of this problem. Is there a fix yet? I have been forced back to IE in the meantime.

Chosen solution

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Chosen Solution

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
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Re-setting Firefox took care of the problem. THANK YOU! ! !