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Why does the OPEN WEB LOCATION Box msg keep opening when I try tro type in the name of someone or type anything in the subject line of Yahoo mail? I have to ke

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When in Yahoo mail, the OPEN WEB LOCATION box opens for each letter I try to type in in the "To" line and/or the "Subject" line of any new e-mail to someone. I type a letter, the Box opens, and I cannot type anything in the e-mail window anywhere until I close the box. I close the box, type another letter, and the OWL Box open gain. It takes forever to type anything. This started when I updated Firefox to the new 21 version. I Uninstalled and reinstalled Firefox. No help. I uninstalled 21 and re-installed 19 (I was using 19 with no problems until today). No help. The problem will not go away. I note that others have complained of this problem. Is there a fix yet? I have been forced back to IE in the meantime.

When in Yahoo mail, the OPEN WEB LOCATION box opens for each letter I try to type in in the "To" line and/or the "Subject" line of any new e-mail to someone. I type a letter, the Box opens, and I cannot type anything in the e-mail window anywhere until I close the box. I close the box, type another letter, and the OWL Box open gain. It takes forever to type anything. This started when I updated Firefox to the new 21 version. I Uninstalled and reinstalled Firefox. No help. I uninstalled 21 and re-installed 19 (I was using 19 with no problems until today). No help. The problem will not go away. I note that others have complained of this problem. Is there a fix yet? I have been forced back to IE in the meantime.

Chosen solution

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.0.2
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • AVG SafeGuard toolbar 15.2.0.5 (avg@toolbar)
  • DownloadTerms 1.0 (eoppnrqmocgit@fmwplidnapyokntwh.net)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WhiteSmoke New 10.16.2.509 ({739df940-c5ee-4bab-9d7e-270894ae687a})
  • Norton Toolbar 2013.3.5.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.3.0.9 - 5 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7670
  • adapterDescription2:
  • adapterDeviceID: 0x675b
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'> 12.8']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 7-4-2012
  • driverDate2:
  • driverVersion: 8.981.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'> 12.8']
  • numTotalWindows: 3
  • webglRendererMessage: [u'tryNewerDriver', u'> 12.8']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 4
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: false
  • browser.startup.homepage: http://mysearch.avg.com?pid=safeguard&sg=1&cid=%7Bda14bde4-59d6-4ab5-b33d-6593d81322a6%7D&mid=1455624ff10e47d39d78a5ac052758c9-b497d2138465c7cae50edfd0f9561654ab0e518e&ds=sf011&v=15.2.0.5&lang=en&pr=sa&d=2013-05-17%2008%3A17%3A54&sap=hp
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.autoHide: True
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 19.0.2
  • gfx.blacklist.direct2d: 3
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • places.database.lastMaintenance: 1368798010
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23419 answers

Chosen Solution

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware.

pleasereset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

hello, you have two extension present in your profile (DownloadTerms 1.0 & WhiteSmoke New 10.16.2.509) that could be considered malware. please[[Reset Firefox – easily fix most problems|reset firefox]] and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner]. [[Remove a toolbar that has taken over your Firefox search or home page]] [[Troubleshoot Firefox issues caused by malware]]
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157845 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Re-setting Firefox took care of the problem. THANK YOU! ! !

Re-setting Firefox took care of the problem. THANK YOU! ! !