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Update failed something is preventing firefox from updating securely how do I fix this ?

Posted

Please can someone help me I have been getting from time to time an update box pop up that reads "Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from http://www.firefox.com", however my Firefox is up to date (I think). I have uninstalled then reinstalled but I'm still getting this error. I have been having this issue on and off for a couple of months and although I have posted before about this I'm still without a solution. I have looked into my programs folder as it tells me to in the help information to look for the active-update.xml, updates.xml and the updates folder and it's contents so I can delete them but I can't seem to find them. I'm definately not a computer whizz so any help anyone wants to offer needs to be in step by step form. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • iTunes Detector Plug-in
  • SiteAdvisor
  • McAfee Virtual Technician plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Motive Plugin for Mozilla Browsers
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

Application Basics
Name
Firefox
Version
20.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.10
true
amznUWL2@amazon.com
Amazon Browser Apps
3.0.20121129
true
abb@amazon.com
Button for Amazon
1.4.0
true
AmazonHotStuff@wangtom.com
GfK Internet-Monitor
13.1.49
true
gacela2@nurago.com
McAfee SiteAdvisor
3.6.0
true
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Nectar Search Toolbar
1.300.436
true
{841468a1-d7f4-4bd3-84e6-bb0f13a06c64}
TopCashBack
1.0.9
true
{46581BCF-7C9E-4983-A869-90B3874A8933}
UserZoom Survey Tool
3.2
true
userzoom_survey_tool@jetpack
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.ustart.org/
browser.startup.homepage_override.buildID
20130409194949
browser.startup.homepage_override.mstone
20.0.1
browser.tabs.onTop
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
20.0.1
font.internaluseonly.changed
true
network.cookie.prefsMigrated
true
network.http.max-persistent-connections-per-proxy
8
places.database.lastMaintenance
1367835538
places.history.expiration.transient_current_max_pages
102041
places.history.expiration.transient_optimal_database_size
163265412
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.cache
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0046
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled
false (6.1.7600.16972)
Driver Date
3-31-2010
Driver Version
8.15.10.2104
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 9
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Do you have Norton anti-Virus? This has given errors like this in the past.

Question owner

Hi Tylerdowner

Thanks for replying to my post in answer to your question no I don't have Norton I have McAfee as my anti-virus. If you like I can add the image of my error box that pops up the next time it shows itself, if it helps.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97065 answers

Helpful Reply

See also [/questions/919214]


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) C:\Program Files\Mozilla Firefox\
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • http://kb.mozillazine.org/Uninstalling_Firefox

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


Modified by cor-el

Question owner

Hi Cor-el

Thanks for your post but as I've told you before I'm no computer whizz which means I seem to have a problem finding the right folders to delete. I especially don't know which folder the program folder is, as there isn't anything labelled program folder in there. I have already done a uninstall then reinstall before the last time we spoke but it didn't make any difference, unless I had somehow done it wrong (which is quite possible). I was hoping by now there would be an easier way to fix this as it's been going on for months.

cor-el
  • Top 10 Contributor
  • Moderator
10783 solutions 97065 answers

You can find the Firefox program folder here:

  • (32 bit Windows) C:\Program Files\Mozilla Firefox\
  • (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\