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"connecting to plusone.google.com" hangs up firefox 20, page will not load

Posted

I have a few pages (one specifically is the Denver Post website) that will not finish loading. It shows "connecting to plusone.google.com" and just doesn't ever connect. I do not have the problem with either google chrome or ie10. I have made sure NoScript is allowing everything and AdBlock Plus is disabled on the site.

I have a few pages (one specifically is the Denver Post website) that will not finish loading. It shows "connecting to plusone.google.com" and just doesn't ever connect. I do not have the problem with either google chrome or ie10. I have made sure NoScript is allowing everything and AdBlock Plus is disabled on the site.

Additional System Details

Installed Plug-ins

  • IE Tab plugin
  • Google Update
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • Plug-in for detecting Nero Kwik Media.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ColorfulTabs 18.5 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • CookieCuller 1.4 ({99B98C2C-7274-45a3-A640-D9DF1A1C8460})
  • IE Tab 4.0.20130422 ({77b819fa-95ad-4f2c-ac7c-486b356188a9})
  • Norton Toolbar 2012.5.13.5 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • NoScript 2.6.6 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • Tab Mix Plus 0.4.1.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Account Numbers for Firefox 3.8.0.10 (citius@orbiscom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x68ba
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6700 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: True
  • browser.startup.homepage: https://mail.google.com/mail/?shva=1#inbox
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.loadInBackground: False
  • browser.zoom.siteSpecific: False
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.name.serif.x-western: Arial
  • gfx.direct3d.prefer_10_1: True
  • mousewheel.withcontrolkey.action: 3
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1367682803
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
finitarry 224 solutions 3171 answers

Helpful Reply

Can you load the site if you block plusone.google.com? With Adblock Plus, you can add a site to block into the Custom Filters area.

Can you load the site if you block plusone.google.com? With Adblock Plus, you can add a site to block into the Custom Filters area.

Question owner

Thanks finitarry, that did it.

Thanks finitarry, that did it.