X
Tap here to go to the mobile version of the site.

Support Forum

Why am I getting all these pop up ads? I don't get nearly as many if I use Internet Explorer.

Posted

When i go to my homepage (Yahoo), these ads pop up and flash to get your attention. As many as three or four ads at a time. Do I have a malware problem or what?

When i go to my homepage (Yahoo), these ads pop up and flash to get your attention. As many as three or four ads at a time. Do I have a malware problem or what?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Picasa plugin
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • np-mswmp
  • Adobe Shockwave for Director Netscape plug-in, version 11.5

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • FriendsChecker 2.5.60 (info@friendschecker.com)
  • Inbox Toolbar 1.2.0.43 (inboxcomtoolbar@inbox.com)
  • LessTabs 1.7.0.0 (lesstabs@lesstabs.com)
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • RoboForm Toolbar for Firefox 7.8.8.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Supreme Savings 0.91.47 (crossriderapp19962@crossrider.com)
  • SweetPacks Toolbar for Firefox 1.13.0.1 ({EEE6C361-6118-11DC-9C72-001320C79847})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updater By SweetPacks 2.0.0.566 ({C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD})
  • XFINITY Toolbar 4.0.0.17 ({4b9bcce8-a70b-402a-a7e1-db96831ee26f})
  • Yontoo 1.20.02 (plugin@yontoo.com)
  • Conduit Engine 3.3.5.1 (engine@conduit.com) (Inactive)
  • DigitalPersona Extension 5.0.0.4490 (otis@digitalpersona.com) (Inactive)
  • IB Updater 2.0.0.550 ({336D0C35-8A85-403a-B9D2-65C292C39087}) (Inactive)
  • IncrediMail MediaBar 2 Community Toolbar 3.18.0.7 ({d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0}) (Inactive)
  • Motive Extension 1.0 (mcciwbch@motive.com) (Inactive)
  • MyStart Toolbar 4.1 ({32b7e502-4f02-4d93-aa3d-fb377b29f91a}) (Inactive)
  • Norton Toolbar 2013.3.1.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Recipe Hub 1.2 (2jffxtbr@RecipeHub_2j.com) (Inactive)
  • SocialSearchBar_App 10.15.2.523 ({2421d847-721c-404f-87b4-bbd2b95d1087}) (Inactive)
  • TotalRecipeSearch 1.2 (14ffxtbr@TotalRecipeSearch_14.com) (Inactive)
  • Yahoo! Toolbar 2.5.9.20130409112616 ({635abd67-4fe9-1b23-4f01-e679fa7484c1}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5470
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x68e0
  • adapterDeviceID2: 0x0046
  • adapterDrivers: atiu9p64.dll atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterRAM: 512
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-9-2010
  • driverDate2: 9-9-2010
  • driverVersion: 8.771.1.0
  • driverVersion2: 8.771.1.0
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 1048576
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={33A342AE-B279-11E2-A283-FDA497280705}
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.zoom.full: False
  • dom.disable_open_during_load: False
  • dom.ipc.plugins.enabled.np14stub.dll: False
  • dom.ipc.plugins.enabled.np2jstub.dll: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • general.useragent.extra.btrs: BTRS122293
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.xfinity.com/?cat=web&con=toolbar&cid=xfstart_tech_search&q=
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1367261740
  • places.history.expiration.transient_current_max_pages: 102076
  • places.history.expiration.transient_optimal_database_size: 163320298
  • places.last_vacuum: 1304092825
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.cache: True
  • privacy.item.downloads: False
  • privacy.item.formdata: False
  • privacy.item.history: True
  • privacy.item.passwords: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: Yes
philipp
  • Top 10 Contributor
  • Moderator
3003 solutions 13938 answers

Helpful Reply

hello, yes this looks quite like a problem with adware on your pc.

please reset firefox and also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

hello, yes this looks quite like a problem with adware on your pc. please [[Reset Firefox – easily fix most problems|reset firefox]] and also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner]. [[Remove a toolbar that has taken over your Firefox search or home page]] [[Troubleshoot Firefox issues caused by malware]]