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the moment i select option under the heading tools mozilla crashes and window get closed

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have updated to Mozilla Firefox 20 after restarting the computer I clicked on Tools and selected the options the moment i clicked on options Mozilla Firefox window get closed then i have to restart it and asked to restore the earlier windows.

have updated to Mozilla Firefox 20 after restarting the computer I clicked on Tools and selected the options the moment i clicked on options Mozilla Firefox window get closed then i have to restart it and asked to restore the earlier windows.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • Shockwave Flash 11.6 r602
  • Google Update
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Extensions

  • New Tab 5.0.0.6972 ({C2C2A16E-2E64-478A-992C-82E136577FCD})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-21-2008
  • driverDate2:
  • driverVersion: 6.14.10.5002
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://google.com/
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 52773
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23534 answers

hello pjagota, are there any crash reports showing up, that you could provide?

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
hello pjagota, are there any crash reports showing up, that you could provide? #Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports. #Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Helpful Reply

Hi philipp thanks for your response , there is no crash reports available in about:crashes and further the same problem is occurring while I try to download any file.

Thanks & Regards

Hi philipp thanks for your response , there is no crash reports available in about:crashes and further the same problem is occurring while I try to download any file. Thanks & Regards
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23534 answers

Helpful Reply

i've seen the exact same symptoms in this question: https://support.mozilla.org/en-US/que.../944111 (unfortunately no solution has been found...

please try to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

i've seen the exact same symptoms in this question: [https://support.mozilla.org/en-US/questions/944111] (unfortunately no solution has been found... please try to run a full scan of your system with the security software already in place and different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner], [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner] & [http://www.kaspersky.com/security-scan kaspersky security scan].
ideato 893 solutions 6250 answers

Hello try from command line start > run the next:

"C:\Program Files\Mozilla Firefox\firefox.exe" -preferences

and check if works


thank you

Hello try from command line start > run the next: "C:\Program Files\Mozilla Firefox\firefox.exe" -preferences and check if works thank you
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159921 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox