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Wrong Tab Icon after AT&T WiFi login

Posted

Whenever my wifi goes down and the ATT notifier comes up, most of the icons on my tabs all change to the ATT blue ball -- I have emptied the cache, deleted history, etc., Even downloaded a couple of the Firefox (version 20.0.1) add-ons to try to resolve this issue to no avail. The Pinterest "pin it" tab on the favorites bar has NEVER shown, just an empty box - bit it had shown in previous versions of Firefox. I have had this problem in the past and found a successful fix; however, did not print it out and now can't find any solutions that have been successful. Drives me nutty!!! Any suggestions? Thanks in advance!!

Chosen solution

Hello DebbyMcN,

The Reset Firefox feature may have been the thing you tried previously.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Cheers, Patrick

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • NDS Player Plugin
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0

More Information

Firefox 20.0.1, Windows 8, Dell Inspiron laptop, ATT internet provider, alternating ethernet and wifi connection

patrickmc
  • Administrator
  • Moderator
23 solutions 174 answers

Chosen Solution

Hello DebbyMcN,

The Reset Firefox feature may have been the thing you tried previously.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Cheers, Patrick

Question owner

YES! That was it!!! I am printing this one out and putting in my computer files..... Thank you sooo much!