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I keep getting unsolicited adverts appaering on webpages, what can I do to stop them?

Posted

On certain internet pages adverts keep appearing at the top or sides of the screen. It doesn't happen on facebook, but happens loads on the bbc and ebay sites. Some of these ads are quite explicit. I don't want them on the internet anyway but even more so because my 4yr old granddaughter uses my computer sometimes

On certain internet pages adverts keep appearing at the top or sides of the screen. It doesn't happen on facebook, but happens loads on the bbc and ebay sites. Some of these ads are quite explicit. I don't want them on the internet anyway but even more so because my 4yr old granddaughter uses my computer sometimes

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • Facebook Video Calling Plugin
  • AppWorld NPAPI plugin
  • Provides additional functionality on Facebook. See our web site for details.
  • NPWLPG

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-GB/

Extensions

  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA})
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Movie2kDownloader 1.0 (movie2kdownloader@movie2kdownloader.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yontoo 1.20.02 (plugin@yontoo.com)
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}) (Inactive)
  • Keynote Connector Extension 17.0.35.0 (firefoxextensions@keynote.com) (Inactive)
  • Norton Toolbar 2012.5.13.5 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-25-2010
  • driverDate2:
  • driverVersion: 8.15.10.2202
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_document_fonts: 0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 20
  • browser.places.smartBookmarksVersion: 4
  • browser.search.suggest.enabled: False
  • browser.startup.homepage: http://www.bbc.co.uk/news/
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: False
  • font.size.fixed.x-western: 22
  • font.size.variable.x-western: 22
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1367013506
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1303636667
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
kobe 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

Ok, so I ran the Microsoft safety scanner but the ads are still there, what can I do next please? Thanks

Ok, so I ran the Microsoft safety scanner but the ads are still there, what can I do next please? Thanks
kobe 441 solutions 5048 answers

did you try the other programs?

did you try the other programs?

Question owner

I haven't so I will do now.

I haven't so I will do now.

Question owner

ok, I've done that and the ads are still coming up....Help?

ok, I've done that and the ads are still coming up....Help?
kobe 441 solutions 5048 answers

Is your computer as a whole running slowly?

Is your computer as a whole running slowly?
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157862 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- Do a malware check with some malware scanning programs on the Windows computer.<br /> Please scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal. *http://forums.majorgeeks.com/index.php - MajorGeeks Support Forums *http://www.security-forums.com/index.php - WindowSecurity.com Security Forums *http://www.bleepingcomputer.com/forums - Bleeping Computer Forums