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How do I get back my HP SimplePass icon?

  • 3 replies
  • 15 have this problem
  • 3013 views
  • Last reply by philipp

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Last week my icon for my HP SimplePass disappeared along with all the promps to use simplepass. I don't know what I did wrong or where to reactivate it. I really miss it.

All Replies (3)

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It appears that you are using Firefox 21 beta. Does HP SimplePass even support it? From what I have seen posted in this forum in the past HP has a hard time keeping up with Firefox release versions, much less beta versions of Firefox.

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I saw that but I've been using Firefox 21 beta for quite a while (over a month or more) and my simplepass was working with it. Last week, I brought up Firefox to check my e-mail and it was gone. I don't know what changed.

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the addon seems no longer installed in your profile - you might want to try to reinstall hp's software: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03653209&cc=us&destPage=document&jumpid=reg_r1002_dede_c-001_title_r0001&lc=en&tmp_docname=c03694161#N882