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web pages get messed up; I clear "Recent History" and that works but what's going on?

Posted

Every couple days, certain web pages look all messed up (as though HTML layout isn't working; more like lines of text and no formatting -- Facebook & Huffington Post are often problems) or pages won't load content I know should appear (like Google Maps). Somehow I figured out a few months ago that if I clear the "Recent History," it fixes the problem. But I'm tired of doing this, sometimes several times a day, because I have to reenter passwords or user names on open pages. I did reinstall Firebox months ago but that had no effect. What is happening and why? (At one point, I thought it was a Java problem but I don't even know what Java is.) Can you fix it?

Every couple days, certain web pages look all messed up (as though HTML layout isn't working; more like lines of text and no formatting -- Facebook & Huffington Post are often problems) or pages won't load content I know should appear (like Google Maps). Somehow I figured out a few months ago that if I clear the "Recent History," it fixes the problem. But I'm tired of doing this, sometimes several times a day, because I have to reenter passwords or user names on open pages. I did reinstall Firebox months ago but that had no effect. What is happening and why? (At one point, I thought it was a Java problem but I don't even know what Java is.) Can you fix it?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20125.0
  • SiteAdvisor
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • ActiveTouch General Plugin Container Version 105
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • iTunes Detector Plug-in
  • npmnqmp 989898989877
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 1.6.0028.1
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • HP Detect 1.0.11.0 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Move Media Player 1.0.0.%(version)s (moveplayer@movenetworks.com) (Inactive)
  • Webroot 2.0.0 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: RADEON X300 Series
  • adapterDescription2:
  • adapterDeviceID: 0x5b60
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-9-2006
  • driverDate2:
  • driverVersion: 8.23.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'10.6']
  • numTotalWindows: 3
  • webglRendererMessage: [u'tryNewerDriver', u'10.6']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 2
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.huffingtonpost.com/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.onTop: False
  • dom.disable_open_during_load: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • extensions.lastAppVersion: 19.0.2
  • general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729)
  • gfx.blacklist.suggested-driver-version: 10.6
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366825704
  • places.history.expiration.transient_current_max_pages: 53637
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: Yes
Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10702 answers

Please update to Firefox 20.0.1 Update Firefox to the latest release

Please update to Firefox 20.0.1 [[Update Firefox to the latest version]]
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158511 answers

Helpful Reply

You can first try some basic steps like these:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
You can first try some basic steps like these: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (MAC) Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes