X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

there is a partfile open in mozilla/how do I close programme to delete the file/I already restarted computer

Posted

I have windows 7 and mozilla firefox. when I try to delete one particular file from desktop it says it cannot be removed as it is open in mozilla firefox programme. I have restarted computer but still it wont go. How do I close mozilla and reopen it again in order to delete the nuisance part file which is 23MB and making comuter very slow.thanks Faye

Chosen solution

If the file reappears when you (re)start Firefox then you can check that you haven't set an automatic download page as one of the home pages or if there is still a download in progress.

Try to delete the downloads.sqlite file in the Firefox profile folder.
You can also check for problems with the sessionstore.js file that stores session data from open tabs.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • VLC media player Web Plugin 2.0.2
  • NPWLPG
  • Nexus Personal Plug-Ins

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/sv-SE/

Extensions

  • Browser Companion Helper 1.0.5 (bbrs_002@blabbers.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Babylon 1.1.9 (ffxtlbr@babylon.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 7-3-2009
  • driverDate2:
  • driverVersion: 8.15.10.1840
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.startup.homepage: http://search.babylon.com/?affID=112059&tt=060612_5_&babsrc=HP_ss&mntrId=56123229000000000000002682635309
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.warnOnClose: False
  • dom.ipc.plugins.enabled.np_prsnl.dll: False
  • dom.max_script_run_time: 0
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • keyword.URL: http://search.babylon.com/?affID=112059&tt=060612_5_&babsrc=KW_ss&mntrId=56123229000000000000002682635309&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366046548
  • places.history.expiration.transient_current_max_pages: 52655
  • places.history.expiration.transient_optimal_database_size: 84247182
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, you might try to use this tool to resolve the issue: http://www.emptyloop.com/unlocker/

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

You can also try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps to remove this file.

Question owner

I really appreciate your taking the time to offer me these tips, you are very kind. I havent tried it yet, but will do so later on as I only just came back home.I will let you know how it goes. thanx again, Faye

Question owner

Hi Corel, I have not attempted the rebooting yet as I am not sure what to do when I get to open in safe mode, do I just right click on the offending file. I have already deleted it from desktop, but when i open up firefox again it comes back.Thanx Faye

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Chosen Solution

If the file reappears when you (re)start Firefox then you can check that you haven't set an automatic download page as one of the home pages or if there is still a download in progress.

Try to delete the downloads.sqlite file in the Firefox profile folder.
You can also check for problems with the sessionstore.js file that stores session data from open tabs.

Question owner

HI, Corel, that is just what it was as now it seems to have miraculously finished downloading and the complete file (as opposed to the part file) suddenly appeared on my desktop. thankyou for your help, I didnt need to access those links you gave me but have stored that info for future use. Thanks, Faye