X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

My scrollwheel isn't working on some pages, yet pages in other tabs scroll just fine. It's not a focus issue.

Posted

It's weird—for the past few days my Firefox has been very erratic in acknowledging the use of my scrollwheel. Some pages work just fine. Other pages refuse to scroll at all, or only scroll if I have my mouse cursor positioned in some (seemingly random) spot.

I experienced a similar problem when I had the buggy Facebook Messenger windows app installed, and killing that seemed to fix my troubles. Now, I can't place the blame on any background apps like that, and I've just restarted, and I haven't installed any new addons, either.

Thoughts? Thanks!

Additional System Details

Installed Plug-ins

  • Picasa plugin
  • Shockwave Flash 11.6 r602
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • Google Update
  • 5.1.20125.0
  • EMusic Plugin
  • 0.3
  • Unity Player 3.5.3f3
  • Garmin Communicator Plug-In 4.0.3.0
  • Communication Plug-In for Firefox

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.1.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 1.1 (compatibility@addons.mozilla.org)
  • Cleanest Addon Manager 6.0 (cam@sdrocking.com)
  • Collusion 0.26 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Desktop 1.4.8 (desktop@telega.phpnet.us)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DuckDuckGo for Firefox 0.2.7 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • FireGestures 1.6.16 (firegestures@xuldev.org)
  • Flash Video Downloader Youtube Downloader 3.6.8 (artur.dubovoy@gmail.com)
  • Garmin Communicator 4.0.3 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Ghostery 2.9.2 (firefox@ghostery.com)
  • HTTPS-Everywhere 2.2.1 (https-everywhere@eff.org)
  • Menu Editor 1.2.7 ({EDA7B1D7-F793-4e03-B074-E6F303317FB0})
  • Password Reuse Visualizer 0.12 (jid1-bOHVlh4oBvBc7A@jetpack)
  • SmoothWheel (AMO) 0.45.6.20100202.1 ({5F590AA2-1221-4113-A6F4-A4BB62414FAC})
  • Stylish 1.2.6 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.1.2 (foxmarks@kei.com)
  • Beef Taco (Targeted Advertising Cookie Opt-Out) 1.3.7 (john@velvetcache.org) (Inactive)
  • Colorlicious 1.0 (Colorlicious@SoapySpew) (Inactive)
  • feedly 10.2 (feedly@devhd) (Inactive)
  • Movable Firefox Button 1.4 (movableAppButton@Merci.chao) (Inactive)
  • Mozilla Labs: Prospector - about:trackers 1 (aboutTrackers@prospector.labs.mozilla) (Inactive)
  • Scriptish 0.1.7 (scriptish@erikvold.com) (Inactive)
  • Tab Mix Plus 0.4.0.3.1 ({dc572301-7619-498c-a57d-39143191b318}) (Inactive)
  • Tabs Always In Titlebar 1.1 (TabsAlwaysInTitlebar@SoapyBrew) (Inactive)
  • Tilt 1.0.1 (tilt@mozilla.com) (Inactive)
  • Typing Stats 1.2 (typingstats@lukasturek.org) (Inactive)
  • Yet Another Smooth Scrolling 3.0.23 (yetanothersmoothscrolling@kataho) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6738
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 40
  • browser.startup.homepage_override.buildID: 20130416200523
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.selectOwnerOnClose: False
  • browser.tabs.warnOnClose: False
  • browser.urlbar.maxRichResults: 15
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: https://duckduckgo.com/?q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366492760
  • places.history.expiration.transient_current_max_pages: 97517
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/vnd.emusic-emusic_list,application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If a plugin or other scrollable area has focus then you may not a able to scroll.

Can you post a link?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected

Question owner

Must be an addon. One that's absolutely refusing to scroll is Gmail, and when I opened FF in safe mode, Gmail scrolled again. Back in regular mode, Gmail is not scrolling.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"