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Firefox keeps crashing, I don't know what to do

Posted

Every time I browse the internet and go to minimize Firefox, it crashes. I haven't clicked anything, and it closes Firefox, and other windows, then it gives me this:

AdapterDeviceID: 0x0046
AdapterVendorID: 0x8086
Add-ons: %7B23fcfd51-4958-4f00-80a3-ae97e717ed8b%7D:2.1.2.172,superstart%40enjoyfreeware.org:5.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.31,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.2,%7B77d2ed30-4cd2-11e0-b8af-0800200c9a66%7D:5.6,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.3,%7Bc9d31470-81c6-4e3e-9a37-46eb9237ed3a%7D:2.4.1
AvailablePageFile: 1681248256
AvailablePhysicalMemory: 1117081600
AvailableVirtualMemory: 3795025920
BuildID: 20130409194949
CrashTime: 1366506921
EMCheckCompatibility: true
Email: shathox3x@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1365806789
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 14321043, AdapterDriverVersion: 8.15.10.2361
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0a70, AdapterSubsysID2: 14321043, AdapterDriverVersion2: 9.18.13.1407
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 9825
StartupTime: 1366506691
SystemMemoryUsePercentage: 72
Theme: ftdeepdark
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.xbox.com/en-US/marketplace/promotions/play-to-earn
Vendor: Mozilla
Version: 20.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 : 

This report also contains technical information about the state of the application when it crashed.

(Please note, this is the information from the Details button).

Any ideas?

Every time I browse the internet and go to minimize Firefox, it crashes. I haven't clicked anything, and it closes Firefox, and other windows, then it gives me this: <pre><nowiki>AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: %7B23fcfd51-4958-4f00-80a3-ae97e717ed8b%7D:2.1.2.172,superstart%40enjoyfreeware.org:5.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.31,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.2,%7B77d2ed30-4cd2-11e0-b8af-0800200c9a66%7D:5.6,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.3,%7Bc9d31470-81c6-4e3e-9a37-46eb9237ed3a%7D:2.4.1 AvailablePageFile: 1681248256 AvailablePhysicalMemory: 1117081600 AvailableVirtualMemory: 3795025920 BuildID: 20130409194949 CrashTime: 1366506921 EMCheckCompatibility: true Email: shathox3x@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1365806789 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 14321043, AdapterDriverVersion: 8.15.10.2361 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0a70, AdapterSubsysID2: 14321043, AdapterDriverVersion2: 9.18.13.1407 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 9825 StartupTime: 1366506691 SystemMemoryUsePercentage: 72 Theme: ftdeepdark Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.xbox.com/en-US/marketplace/promotions/play-to-earn Vendor: Mozilla Version: 20.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 : </nowiki></pre> This report also contains technical information about the state of the application when it crashed. (Please note, this is the information from the Details button). Any ideas?

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Google Update
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • DivX Plus Web Player version 2.2.2.14
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Facebook Video Calling Plugin
  • Pando Web Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 3.5.0f5
  • DivX VOD Helper Plug-in
  • Plugin for Wacom tablets.
  • Wacom Dynamic Link Library
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Empty Cache Button 2.2 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • Flash and Video Download 1.31 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Super Start 5.0 (superstart@enjoyfreeware.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube™ Anywhere Player 2.4.1 ({c9d31470-81c6-4e3e-9a37-46eb9237ed3a})
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2: NVIDIA GeForce 310M
  • adapterDeviceID: 0x0046
  • adapterDeviceID2: 0x0a70
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-10-2011
  • driverDate2: 2-9-2013
  • driverVersion: 8.15.10.2361
  • driverVersion2: 9.18.13.1407
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: chrome://superstart/content/index.html
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.warnOnClose: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct2d.disabled: True
  • gfx.direct3d.checkDX10: False
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1366154544
  • places.history.expiration.transient_current_max_pages: 101830
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40146 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your cooperation! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Question owner

Report ID

       Date Submitted
     
   
   

bp-239cb1b4-d9d6-4fdc-b116-fc2212130421 04/20/2013 8:38 bp-10ab5839-7eba-4ec5-a006-646a22130421 04/20/2013 8:15 bp-3116e4ae-e057-4822-84b5-968a32130420 04/20/2013 5:31 bp-d8da8d0d-d56d-4b07-8850-b59d72130420 04/20/2013 10:06 bp-6a4ee44f-1b65-445e-b65c-ab4142130420 04/20/2013 12:49

Report ID Date Submitted bp-239cb1b4-d9d6-4fdc-b116-fc2212130421 04/20/2013 8:38 bp-10ab5839-7eba-4ec5-a006-646a22130421 04/20/2013 8:15 bp-3116e4ae-e057-4822-84b5-968a32130420 04/20/2013 5:31 bp-d8da8d0d-d56d-4b07-8850-b59d72130420 04/20/2013 10:06 bp-6a4ee44f-1b65-445e-b65c-ab4142130420 04/20/2013 12:49
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Do you have WindowBlinds installed (wblind.dll)?

[@ wblind.dll@0x25207] - Firefox 20.0.1 Crash Report - Report ID: 239cb1b4-d9d6-4fdc-b116-fc2212130421:

Do you have WindowBlinds installed (wblind.dll)? [@ wblind.dll@0x25207] - Firefox 20.0.1 Crash Report - Report ID: 239cb1b4-d9d6-4fdc-b116-fc2212130421: *https://crash-stats.mozilla.com/report/index/bp-239cb1b4-d9d6-4fdc-b116-fc2212130421

Question owner

Hi cor-el,

I do have WindowBlinds installed, however, Firefox was running perfectly up to a couple weeks ago to when I first installed it. I have been having these problems for a week.

What do you suggest I should do with WindowBlinds?

Hi cor-el, I do have WindowBlinds installed, however, Firefox was running perfectly up to a couple weeks ago to when I first installed it. I have been having these problems for a week. What do you suggest I should do with WindowBlinds?
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

The crashes appear to be caused by WindowBlinds, so best you can do it to uninstall this program if you can't disable it for Firefox to see if that helps to stop the crashes.
Also check if there is an update available that might address this issue.

The crashes appear to be caused by WindowBlinds, so best you can do it to uninstall this program if you can't disable it for Firefox to see if that helps to stop the crashes.<br /> Also check if there is an update available that might address this issue.

Question owner

Hi Cor-el,

I am not at my home computer at the moment, but when I have the chance I will check for updates. Thanks!

Sincerely,

Shawn Thomson

Hi Cor-el, I am not at my home computer at the moment, but when I have the chance I will check for updates. Thanks! Sincerely, Shawn Thomson
barronjade 0 solutions 1 answers
Report ID                               Date Submitted
bp-f748ffe8-98ef-40b5-a35e-b61322130524 5/24/2013 1:08 PM
bp-5334d50d-ba80-47e9-8027-c28c52130524 5/24/2013 1:05 PM
bp-9a0c236e-4633-42d4-96de-5ab602130521 5/21/2013 6:00 AM
bp-2a0e666d-6fba-475a-b4df-d7cd72130521 5/21/2013 3:54 AM

please help!

<pre><nowiki>Report ID Date Submitted bp-f748ffe8-98ef-40b5-a35e-b61322130524 5/24/2013 1:08 PM bp-5334d50d-ba80-47e9-8027-c28c52130524 5/24/2013 1:05 PM bp-9a0c236e-4633-42d4-96de-5ab602130521 5/21/2013 6:00 AM bp-2a0e666d-6fba-475a-b4df-d7cd72130521 5/21/2013 3:54 AM </nowiki></pre> please help!

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Helpful Reply

Hi barronjade

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

You can also check for issues caused by plugins and make sure they are all updated to the latest version.

Hi barronjade Try to create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox You can also check for issues caused by plugins and make sure they are all updated to the latest version. *https://support.mozilla.org/kb/Troubleshooting+plugins *http://www.mozilla.org/plugincheck/