Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since loading version 20.0.1 on my Windows 7 machine a few links don't work.

  • 6 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

more options

On this page, http://www.statesman.com/news/news/crime-law/as-lehmberg-heads-to-jail-new-details-about-bookin/nXRjb/, the Next link in the comments does nothing. Reloading in safe mode fixes the problem. What are the most likely add-ons to cause this?

On this page, http://www.statesman.com/news/news/crime-law/as-lehmberg-heads-to-jail-new-details-about-bookin/nXRjb/, the Next link in the comments does nothing. Reloading in safe mode fixes the problem. What are the most likely add-ons to cause this?

Chosen solution

You're welcome

Read this answer in context 👍 0

All Replies (6)

more options

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

  • If you have many extensions then first enable half of the extensions to test which half has the problem.
  • Continue to divide the bad half that still has the issue until you find which one is causing it.
more options

Thanks, i'll give that a try.

more options

The problem was Do Not Track Me 2.2.5.1211. The problem links now work. thx.

Now I can proceed to find out why I don't have the FireFox button in the upper left. I have only a regular menu. I have never had that button. Oh well, back to the add-on box.

more options

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • right-click empty toolbar area

See:

more options

OK! I guess the menu bar is hid in safe mode. Thx for the help today.

more options

Chosen Solution

You're welcome