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Since loading version 20.0.1 on my Windows 7 machine a few links don't work.

Posted

On this page, http://www.statesman.com/news/news/crime-law/as-lehmberg-heads-to-jail-new-details-about-bookin/nXRjb/, the Next link in the comments does nothing. Reloading in safe mode fixes the problem. What are the most likely add-ons to cause this?

Chosen solution

You're welcome

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • FireFox PDF Architect Previewer
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Plug-in for Workspace utilities
  • Plug-in for Workspace Webmail
  • GEPlugin
  • npsitesafety
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Picasa plugin
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • ColorfulTabs 18.5 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • CoolPreviews 3.9 ({CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B})
  • DoNotTrackMe 2.2.5.1211 (donottrackplus@abine.com)
  • Grammarly 1.80 (grammar.plugin@grammarly.com)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • Image Zoom 0.5.4 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA})
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA})
  • mediaplayerconnectivity 0.9.4 ({84b24861-62f6-364b-eba5-2e5e2061d7e6})
  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com)
  • Quick Maps 1.9.0 (map@quickmaps.me)
  • Scrollbar Anywhere 0.13.2 ({767a0048-69da-4392-b458-55b7a96b66f7})
  • Session Manager 0.8.0.1 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Tabbrowser Preferences 3.0 ({9b9d2aaa-ae26-4447-a7a1-633a32b19ddd})
  • Tile Tabs 9.1 (tiletabs@DW-dev)
  • Tiny Menu 2.0.4 ({d33c2f7c-b1e6-4d46-ab0e-be1f6d05c904})
  • TinyURL Generator 2.6.1 (tinyurl.addon@fast-chat.co.uk)
  • Toolbar Buttons 1.0 ({03B08592-E5B4-45ff-A0BE-C1D975458688})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • URL Link 2.04.1 ({139a120b-c2ea-41d2-bf70-542d9f063dfd})
  • WBE Paste 1.3 (wbepaste@starfield)
  • Workspace Email Zoom 1.4 (zoomext@starfield)
  • Zoom toolbar 1.1 ({FBFB7597-9E32-46b4-A500-8B6B0412777F})
  • AVG Security Toolbar 14.2.0.1 (avg@toolbar) (Inactive)
  • Cooliris 1.12.3.58254 (piclens@cooliris.com) (Inactive)
  • DownloadHelper 4.9.14 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)
  • easyGestures 4.1.2 ({11F9F076-72B3-4586-995D-5042CF5D3AD4}) (Inactive)
  • FEBE 7.1.0 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3}) (Inactive)
  • FLST 0.8.6 ({cd2b821e-19f9-40a7-ac5c-08d6c197fc43}) (Inactive)
  • HTTPS-Everywhere 3.1.4 (https-everywhere@eff.org) (Inactive)
  • LastTab 3.0t3.1 ({68E5DD30-A659-4987-99F9-EAF21F9D4140}) (Inactive)
  • Password Exporter 1.2.1 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Inactive)
  • Screengrab 0.96.3 ({02450954-cdd9-410f-b1da-db804e18c671}) (Inactive)
  • Stealther 1.0.8 ({4776510a-a1f4-41f3-a3c8-35b474ecef23}) (Inactive)
  • Text size toolbar 0.6.2 ({50B7AB30-18EF-4c9c-9FAF-E413C3A1FA78}) (Inactive)
  • TinyUrl Creator 1.0.5 ({89736E8E-4B14-4042-8C75-AD00B6BD3900}) (Inactive)
  • Wikipedia Lookup Add-on 0.3.8 ({246B0AC1-31AB-4786-A4CC-A6AF89647D7F}) (Inactive)
  • Zotero 3.0.3 (zotero@chnm.gmu.edu) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA NVS 4200M
  • adapterDeviceID: 0x0116
  • adapterDeviceID2: 0x1056
  • adapterDrivers: igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dum nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 512
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 3-6-2011
  • driverDate2: 6-5-2011
  • driverVersion: 8.15.10.2321
  • driverVersion2: 8.17.12.6883
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.enable: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 640000
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 5
  • browser.history_expire_days_min: 0
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.openintab: True
  • browser.search.update: False
  • browser.sessionstore.postdata: -1
  • browser.startup.homepage: http://apod.nasa.gov/apod/astropix.html
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.autoHide: True
  • browser.tabs.loadBookmarksInBackground: True
  • browser.tabs.maxOpenBeforeWarn: 20
  • browser.tabs.opentabfor.urlbar: True
  • browser.tabs.tabMinWidth: 75
  • dom.ipc.plugins.enabled.npcoolirisplugin.dll: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • font.size.variable.x-western: 14
  • general.autoScroll: False
  • gfx.blacklist.suggested-driver-version: 257.21
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://www.google.com/search?&q=
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.proxy.version: 1.0
  • network.http.sendRefererHeader: 0
  • permissions.default.image: 0
  • places.database.lastMaintenance: 1366371020
  • places.history.expiration.transient_current_max_pages: 78249
  • places.history.expiration.transient_optimal_database_size: 85811362
  • places.last_vacuum: 1317133842
  • plugin.disable_full_page_plugin_for_types:
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.downloads: False
  • privacy.cpd.extensions-sessionmanager: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.downloads: False
  • privacy.item.history: False
  • privacy.item.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.enable_ssl2: True
  • security.enable_tls: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Helpful Reply

If it works in Safe Mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

  • If you have many extensions then first enable half of the extensions to test which half has the problem.
  • Continue to divide the bad half that still has the issue until you find which one is causing it.

Question owner

Thanks, i'll give that a try.

Question owner

The problem was Do Not Track Me 2.2.5.1211. The problem links now work. thx.

Now I can proceed to find out why I don't have the FireFox button in the upper left. I have only a regular menu. I have never had that button. Oh well, back to the add-on box.

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • right-click empty toolbar area

See:

Question owner

OK! I guess the menu bar is hid in safe mode. Thx for the help today.

cor-el
  • Top 10 Contributor
  • Moderator
10741 solutions 96657 answers

Chosen Solution

You're welcome