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Yahoo! Mail no longer loads emails and the ads are missing after having cleared Firefox's cookies, history, and cache.

Posted

Ironically, I made this support account just to ask this question and had to go to IE to verify. Anyway, Yahoo! Mail use to work almost flawlessly before a couple days ago. Basically, the page loads like normal when I have a good connection except that the ads on the sides are missing, my profile picture is gone, the "fancy" rounded edges of the buttons are nonexistent, none of the menus work or open anything, and all of the links are useless. I have been searching for solutions for two hours now and none of them are relevant or useful: - Clear cookies = when I cleared cookies, cache and history is when the problem first started; - Disable Ghostery = I just learned about it today and so never installed it, but I also checked to make sure it wasn't there somehow; - Start in Safe Mode = the problem is still there and the only change was that it loaded the page faster; - Disable AVG = I can't because I can't find it anywhere...; - Disable Security/Change Permissions? = I think this was a suggested solution, but it already allows Yahoo! Mail to load images and set cookies while blocking pop-ups, location sharing, and installing themes/extensions; - Update Firefox = No. I like my old version. I keep hearing weird and annoying things about updated versions of Firefox, and I'm not going to risk losing everything else just to get Yahoo! Mail back I started using Firefox (3.6.12) because IE was slow, but ever since I tried clearing the cache, cookies and history Firefox has been going slower. Oddly enough, all of my browsing history was not deleted because certain web pages (that I haven't accessed in ages) show up in the address bar when I go to type. Gmail works in Firefox despite saying my browser isn't supported, but Yahoo! never bothers me about my browsers and now its acting strange. By the way, I don't know if this has anything to do with it, but right before Yahoo! Mail took the usability train off a cliff, it reloaded (because clearing the cookies logged me out), then told me the internet connection was slow and that I can switch to Basic for better results. I decided to stick with Classic and then it "crashed". Anyone help with this would be appreciated. One of the reasons I switched to FF is because Yahoo! Mail was faster on it, and I'd hate to have to go back to IE... Thanks in advance!

Ironically, I made this support account just to ask this question and had to go to IE to verify. Anyway, Yahoo! Mail use to work almost flawlessly before a couple days ago. Basically, the page loads like normal when I have a good connection except that the ads on the sides are missing, my profile picture is gone, the "fancy" rounded edges of the buttons are nonexistent, none of the menus work or open anything, and all of the links are useless. I have been searching for solutions for two hours now and none of them are relevant or useful: - Clear cookies = when I cleared cookies, cache and history is when the problem first started; - Disable Ghostery = I just learned about it today and so never installed it, but I also checked to make sure it wasn't there somehow; - Start in Safe Mode = the problem is still there and the only change was that it loaded the page faster; - Disable AVG = I can't because I can't find it anywhere...; - Disable Security/Change Permissions? = I think this was a suggested solution, but it already allows Yahoo! Mail to load images and set cookies while blocking pop-ups, location sharing, and installing themes/extensions; - Update Firefox = No. I like my old version. I keep hearing weird and annoying things about updated versions of Firefox, and I'm not going to risk losing everything else just to get Yahoo! Mail back I started using Firefox (3.6.12) because IE was slow, but ever since I tried clearing the cache, cookies and history Firefox has been going slower. Oddly enough, all of my browsing history was not deleted because certain web pages (that I haven't accessed in ages) show up in the address bar when I go to type. Gmail works in Firefox despite saying my browser isn't supported, but Yahoo! never bothers me about my browsers and now its acting strange. By the way, I don't know if this has anything to do with it, but right before Yahoo! Mail took the usability train off a cliff, it reloaded (because clearing the cookies logged me out), then told me the internet connection was slow and that I can switch to Basic for better results. I decided to stick with Classic and then it "crashed". Anyone help with this would be appreciated. One of the reasons I switched to FF is because Yahoo! Mail was faster on it, and I'd hate to have to go back to IE... Thanks in advance!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • Default Plug-in
  • Google Update
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.60310.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Pando Web Plugin
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 (.NET CLR 3.5.30729)

More Information

I'm using Firefox 3.6.12 with Yahoo! Classic Mail on a Windows XP SP3.

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hello, even if it's not your preferred way of approaching the issue - please update firefox to the latest version - you are using an unsupported & outdated version affected by numerous known security vulnerabilities which will put the integrity of your system and your personal data at risk!

hello, even if it's not your preferred way of approaching the issue - please [https://www.mozilla.org/firefox/update/ update firefox to the latest version] - you are using an unsupported & outdated version [https://www.mozilla.org/security/known-vulnerabilities/firefox.html affected by numerous known security vulnerabilities] which will put the integrity of your system and your personal data at risk!

Question owner

Even FF's support site doesn't seem to be working properly for me. Oh, the irony...

Anyway, just wanted to apologize for the giant block of text and thank any who make their way through it. And I wanted to add that the bevels are back, but still when I try to open emails, I just get a blank white page.

All kinds of help appreciated!

Even FF's support site doesn't seem to be working properly for me. Oh, the irony... Anyway, just wanted to apologize for the giant block of text and thank any who make their way through it. And I wanted to add that the bevels are back, but still when I try to open emails, I just get a blank white page. All kinds of help appreciated!

Modified by DimoneAngelis

Question owner

Unfortunately, outdated browsers seem to work best for me of late, and I haven't got any personal information to be scared for. Updating seems like more trouble than its worth, since everything else works fine (except PDFs, but those never worked for some reason). Thanks for the suggestion though :)

Unfortunately, outdated browsers seem to work best for me of late, and I haven't got any personal information to be scared for. Updating seems like more trouble than its worth, since everything else works fine (except PDFs, but those never worked for some reason). Thanks for the suggestion though :)
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

Note that websites may stop supporting older browser like Firefox 3.6 versions.
This can easily happen if they use JavaScript libraries that only work properly in more recent browser versions. If this is the case then your only option is to upgrade Firefox.

Note that websites may stop supporting older browser like Firefox 3.6 versions.<br /> This can easily happen if they use JavaScript libraries that only work properly in more recent browser versions. If this is the case then your only option is to upgrade Firefox.

Question owner

As it turns out, many others have been having similar issues on other browsers. It seems that maybe Yahoo! is taking a much longer time to load or something like that. Either way, its been working on and off all week, and the same issue even showed up yesterday with IE 8 instead of FF. It still loads faster than IE 8, but again is spotty. Some people think the issue may be with mail.yimg.com or s.yimg.com, which I could see was the loading url in the left corner whenever Yahoo! Mail was refusing to work. A couple of people said blocking it caused the issue. Alternatively, some people suggested blocking it to solve the problem. Does anyone have any information on that? Again, I have no add-ons that would be blocking any urls, and my firewall hasn't any records of it. I really don't want to do anything to mess up my browsers more than they may have already been. Thanks for all of your help so far!

As it turns out, many others have been having similar issues on other browsers. It seems that maybe Yahoo! is taking a much longer time to load or something like that. Either way, its been working on and off all week, and the same issue even showed up yesterday with IE 8 instead of FF. It still loads faster than IE 8, but again is spotty. Some people think the issue may be with mail.yimg.com or s.yimg.com, which I could see was the loading url in the left corner whenever Yahoo! Mail was refusing to work. A couple of people said blocking it caused the issue. Alternatively, some people suggested blocking it to solve the problem. Does anyone have any information on that? Again, I have no add-ons that would be blocking any urls, and my firewall hasn't any records of it. I really don't want to do anything to mess up my browsers more than they may have already been. Thanks for all of your help so far!
finitarry 251 solutions 3421 answers

At least you could get version 3.6.28, which was the last version of 3.6. You can get that here:

At least you could get version 3.6.28, which was the last version of 3.6. You can get that here: * https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/