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Why do I keep getting my son's Easyjet account, also his partner's and I can't access my Easyjet account on Firefox?

  • 1 reply
  • 1 has this problem
  • 47 views
  • Last reply by philipp

macmum
macmum
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Until recently I have accessed my Easyjet account with no difficulty. My son has used my laptop in the past to print out his boarding pass. No problem in the past. For a week each time I went on to the Easyjet web site to make a booking it kept throwing me onto my son's account and even with his password to log out it just kept returning me to his account. I tried a different laptop and found that I was being connected to my son's partner's Easyjet account. 

I contacted Easyjet but the solutions they offered were already ones I tried.  I then went to an Apple store and as the adviser was not familiar with Firefox she suggested using Safari which I did and then I was able to make my booking through my Easyjet account.
Until recently I have accessed my Easyjet account with no difficulty. My son has used my laptop in the past to print out his boarding pass. No problem in the past. For a week each time I went on to the Easyjet web site to make a booking it kept throwing me onto my son's account and even with his password to log out it just kept returning me to his account. I tried a different laptop and found that I was being connected to my son's partner's Easyjet account. I contacted Easyjet but the solutions they offered were already ones I tried. I then went to an Apple store and as the adviser was not familiar with Firefox she suggested using Safari which I did and then I was able to make my booking through my Easyjet account.

All Replies (1)

philipp
philipp
  • Moderator
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hello, the login information is usually stored in a cookie, so please try to clear the cache & cookies from easyjet's website and reload the page.

in general if more people use a computer it's probably best to create different user accounts for all of them on the machine to keep personal data separated. for more information please refer to: How do I share Firefox between people on a computer?

please also update firefox to the latest version, firefox 20.0.1 is the latest available version which contains all security updates...