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Adobe Flash Player not installing

Posted

I run install_flash_player_11_plugin.exe to install Adobe Flash with Firefox 16.02, or 18 or 20 and the istallation process appears to complete successfully but Flash Player is not installed.

This is a new build of Windows 7 using SSD.

My HD build istalls OK.

I run install_flash_player_11_plugin.exe to install Adobe Flash with Firefox 16.02, or 18 or 20 and the istallation process appears to complete successfully but Flash Player is not installed. This is a new build of Windows 7 using SSD. My HD build istalls OK.

Chosen solution

I seem to have fixed the problem by completely removing Firefox including all user details; simply uninstalling, then re-installing didn't work.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Winamp Application Detector

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-GB/

Extensions

  • Norton Toolbar 2012.5.13.5 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 240
  • adapterDescription2:
  • adapterDeviceID: 0x0ca3
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 3-14-2013
  • driverDate2:
  • driverVersion: 9.18.13.1422
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: file:///I:/index.htm
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365866999
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.scan.plid.all: False
  • plugins.update.url:
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers
see [[Install the Flash plugin to view videos, animations and games|Install the Flash plugin to view videos, animations and games]] also see also: [[Unable to install add-ons or extensions|Unable to install add-ons or extensions]]

Chosen Solution

I seem to have fixed the problem by completely removing Firefox including all user details; simply uninstalling, then re-installing didn't work.

I seem to have fixed the problem by completely removing Firefox including all user details; simply uninstalling, then re-installing didn't work.