X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 20.0.1 is crashing permanently

Posted
Hi folks, my Firefox is crashing permanently! I have disabled my plugins, but the problem is arising again and again. <pre><nowiki>http://crash-stats.mozilla.com/report/index/d9d1e9d1-90a7-45c3-83b1-08bc62130415 http://crash-stats.mozilla.com/report/index/9bca6fb2-a8d7-42db-98bf-6dfb92130415 http://crash-stats.mozilla.com/report/index/f5a9d0e1-7691-4209-9f9a-b7c6f2130415 http://crash-stats.mozilla.com/report/index/23b59acf-13dd-469e-8d8b-072772130414 http://crash-stats.mozilla.com/report/index/1c0217a3-1961-4461-95cd-c20402130413</nowiki></pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • 2.1.3
  • iTunes Detector Plug-in
  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 0.70.4
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.7 (adblockpopups@jessehakanen.net)
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • AutoCopy 2 1.2.7 (autocopy2@teo.pl)
  • AutoPager 0.8.0.8 (autopager@mozilla.org)
  • Better Battlelog (BBLog) 3.5.1 (jid1-qQSMEVsYTOjgYA@jetpack)
  • Bulk Image Downloader 4.53.0.0 ({524B8EF8-C312-11DB-8039-536F56D89593})
  • Cache Status 0.7.10 (cache@status.org)
  • Cleanest Addon Manager 7.0 (cam@sdrocking.com)
  • Clearly 7.3346.273.222 (readable@evernote.com)
  • Compact Menu 3 Blue 4.6 ({F32A21DF-2CD3-48d6-9EE1-2C17F988541F})
  • Console² 0.9 ({1280606b-2510-4fe0-97ef-9b5a22eafe80})
  • Cookie Monster 1.1.0 ({45d8ff86-d909-11db-9705-005056c00008})
  • Copy Links 0.1.7 ({76C80A11-FAD4-406c-8246-F5ED4F9367B5})
  • Dog Ears 1.10 (dogears@y5)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • Easy YouTube Video Downloader 6.8 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • easyGestures 4.3.2 ({11F9F076-72B3-4586-995D-5042CF5D3AD4})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • Evernote Web Clipper 5.6 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Find Toolbar Tweaks 3.0.0 ({E6463D12-450D-45eb-9D47-804AEB0A9561})
  • FloatNotes 0.8.0.1 (floatnotes@felix-kling.de)
  • Greasefire 1.0.8 (greasefire@skrul.com)
  • Greasemonkey 1.8 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Hide Favicons 1.4.0 (hidefavicons@maarten)
  • HighlightAll 1.6 ({26FD1F83-A45B-4c74-AF5A-F2EE0EE4D691})
  • i2Symbol (Emoticons, Smileys, Symbols) 2.1 (i2symbol@sciweavers.org)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB})
  • Image Toolbar 0.6.12 ({A4732521-77D9-447E-A557-B279AC923F06})
  • Image Zoom 0.4.6 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • InFormEnter 0.6.3 ({5546F97E-11A5-46b0-9082-32AD74AAA920})
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • Link Alert 1.0.2 (linkalert.conlan@addons.mozilla.com)
  • Linkification 1.3.9 ({35106bca-6c78-48c7-ac28-56df30b51d2a})
  • Menu Editor 1.2.7 ({EDA7B1D7-F793-4e03-B074-E6F303317FB0})
  • Mouse Gestures Redox 3.2pre.20110731 ({FFA36170-80B1-4535-B0E3-A4569E497DD0})
  • Organize Status Bar 0.6.5 ({35106bca-6c78-48c7-ac28-56df30b51d2c})
  • PasswordMaker 1.7.8 ({5872365e-67d1-4afd-9480-fd293bebd20d})
  • Pocket 3.0.1 (isreaditlater@ideashower.com)
  • Quick Maps 1.9.0 (map@quickmaps.me)
  • QuickDrag 2.1.3.23 (quickdrag@mozilla.ktechcomputing.com)
  • QuickFox Notes 2.8.0 (amin.eft_bmnotes@gmail.com)
  • Redirect Remover 2.6.4 ({fe0258ab-4f74-43a1-8781-bcdf340f9ee9})
  • Remarkerbe 0.3.1.1 (jid0-BD64jw3ESTJ7vZgsDxNrgGJMc9w@jetpack)
  • RSFind! Mod 1.8.1 ({b8d51471-15f1-46cd-a600-448a6b103c2d})
  • Save Link in Folder 1.5.12 ({7a46f9fe-4818-4837-ae4a-39c53978ae99})
  • Send Tab URLs 2.1 ({4aebcd37-f454-4928-9233-174a026ed367})
  • Session Manager 0.7.9.6 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • SkipScreen 0.7.0 (SkipScreen@SkipScreen)
  • Space Next 0.32 ({c71ff04d-f001-1fc1-1fc1-c71ff04df005})
  • Speed Dial 0.9.6.14 ({64161300-e22b-11db-8314-0800200c9a66})
  • Stay-Open Menu 2.0.1 ({3541c267-2580-4144-854e-2e05c8670121})
  • Tab Mix Plus 0.4.1.0pre.130408a ({dc572301-7619-498c-a57d-39143191b318})
  • TextMarker! 0.3.4 ({1c530060-b0ae-11d9-9669-0800200c9a66})
  • Thumbs 1.0.1 ({6cffc2d6-aea4-4032-b8c6-d211fe6ded4e})
  • Toolbar Buttons 1.0 ({03B08592-E5B4-45ff-A0BE-C1D975458688})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • TubeStop 4 (tubestop@efinke.com)
  • Vocabulary Highlighter 0.73 (vocabhighlighter@name.domain)
  • Yet Another Smooth Scrolling 3.1.3 (yetanothersmoothscrolling@kataho)
  • Add-on Update Checker 2.2beta1 ({891f0410-aaa2-11e0-9f1c-0800200c9a66}) (Inactive)
  • Anti-Banner 12.0.1.511 (KavAntiBanner@Kaspersky.ru) (Inactive)
  • CheckPlaces 2.6.2 (checkplaces@andyhalford.com) (Inactive)
  • FoxyProxy Standard 4.2 (foxyproxy@eric.h.jung) (Inactive)
  • Internote 3.0.1 ({e3631030-7c02-11da-a72b-0800200c9a66}) (Inactive)
  • Kaspersky URL Advisor 12.0.1.511 (linkfilter@kaspersky.ru) (Inactive)
  • Kaspersky Virtual Keyboard 12.0.1.511 (virtualKeyboard@kaspersky.ru) (Inactive)
  • Link Gopher 1.3.2 (linkgopher@oooninja.com) (Inactive)
  • Movable Firefox Button 1.4 (movableAppButton@Merci.chao) (Inactive)
  • Nightly Tester Tools 3.4 ({8620c15f-30dc-4dba-a131-7c5d20cf4a29}) (Inactive)
  • NoScript 2.6.5.9 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Places Maintenance 1.3 (places-maintenance@bonardo.net) (Inactive)
  • ProfilePassword-Firefox 0.3.18 ({b9615918-d3de-44a4-ab65-76df7ea1f1c1}) (Inactive)
  • Simple Timer 1.13 (simpletimer@grbradt.org) (Inactive)
  • SiteDelta 0.13.2 (sitedelta@schierla.de) (Inactive)
  • Versions 1.0 (wfx_Versions@firefox.ND) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6818
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16972
  • driverDate: 9-27-2012
  • driverDate2:
  • driverVersion: 9.2.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 317440
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.resume_from_crash: False
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.checkCompatibility.17.0: True
  • extensions.lastAppVersion: 20.0.1
  • font.internaluseonly.changed: True
  • general.autoScroll: False
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365337500
  • places.history.expiration.transient_current_max_pages: 36418
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 489 solutions 5951 answers

Its empty crash report.

Start your windows in safe mode and check it out...

Its empty crash report. Start your windows in safe mode and check it out...

Question owner

In safe mode it´s commented as empty. But in regular mode I´m getting this headline: Firefox 20.0 Crash Report [@ npswf32_11_6_602_180.dll@0x3385bd ].

Is it helpful for you? I appreciate you help very much.

In safe mode it´s commented as empty. But in regular mode I´m getting this headline: Firefox 20.0 Crash Report [@ npswf32_11_6_602_180.dll@0x3385bd ]. Is it helpful for you? I appreciate you help very much.
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

That is a crash report about the Flash Player plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
That is a crash report about the Flash Player plugin. You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in Flash 11.3 and later *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting *http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Question owner

I have followed your advices completely – it´s still crashing!

I have followed your advices completely – it´s still crashing!
cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Is the crash signature still the same or similar (i.e. contains the Flash plugin file npswf32)?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Is the crash signature still the same or similar (i.e. contains the Flash plugin file npswf32)? If you have submitted crash reports then please post the IDs of one or more recent crash reports that have this format: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
JDog_90305 0 solutions 3 answers

I had a problem with Facebook today. The problem with mine was Adblock Plus 2.2.3 for the past couple of days. Once I disabled it it worked fine.

I had a problem with Facebook today. The problem with mine was Adblock Plus 2.2.3 for the past couple of days. Once I disabled it it worked fine.

Question owner

No, the crash signature is not the same.

Here are some IDs you asked for:

bp-3c945332-dbed-424c-a36c-345b72130418 bp-18d66daf-2672-4bdb-bbfa-dffdd2130417 bp-060c62ca-a4a0-4f46-85fa-103032130417 bp-cc8b5e30-1cfd-48d6-b339-755502130416

No, the crash signature is not the same. Here are some IDs you asked for: bp-3c945332-dbed-424c-a36c-345b72130418 bp-18d66daf-2672-4bdb-bbfa-dffdd2130417 bp-060c62ca-a4a0-4f46-85fa-103032130417 bp-cc8b5e30-1cfd-48d6-b339-755502130416

Question owner

Well, here some screenshots "describing" symptoms also arising sometime before a crash ...

Well, here some screenshots "describing" symptoms also arising sometime before a crash ...
Timotheus 0 solutions 2 answers

Helpful Reply

Me too, same problem. FireFox crashes from the beginning.

Reinstall did the trick. Don't know what went wrong.

I do know it crashed after upgrading Adobe Flash. So I first removed Flash and Reader, before reinstalling.

Me too, same problem. FireFox crashes from the beginning. Reinstall did the trick. Don't know what went wrong. I do know it crashed after upgrading Adobe Flash. So I first removed Flash and Reader, before reinstalling.

Modified by Timotheus

Question owner

Hi Timotheus,

thanks for your help! What do you mean by "reinstall"? Completely with deleleting and rebuilding profile or completely and keeping the profile? I am in love with my profile and not keen on throwing it away ;-)

Hi Timotheus, thanks for your help! What do you mean by "reinstall"? Completely with deleleting and rebuilding profile or completely and keeping the profile? I am in love with my profile and not keen on throwing it away ;-)
Timotheus 0 solutions 2 answers

Helpful Reply

Hi Welpenmetzger,

No, just uninstall Firefox, restart your pc (if wanted, not needed) and reinstall Firefox with latest version. Some software conflict has appeared. If not working, then uninstall Firefox, uninstall Flash player and reinstall Firefox, then reinstall Flash player. I think I had a conflict there myself, somewhere.

Just make sure you don't tick the option to delete your profile. Firefox uninstall offers this as an option, standard off.

With kind regards, Timo

Hi Welpenmetzger, No, just uninstall Firefox, restart your pc (if wanted, not needed) and reinstall Firefox with latest version. Some software conflict has appeared. If not working, then uninstall Firefox, uninstall Flash player and reinstall Firefox, then reinstall Flash player. I think I had a conflict there myself, somewhere. '''Just make sure you don't tick the option to delete your profile.''' Firefox uninstall offers this as an option, standard off. With kind regards, Timo

Question owner

Hi Timo,

I´ve followed your advice but the problem ist still present.

With kind regards too, Welpenmetzger

Hi Timo, I´ve followed your advice but the problem ist still present. With kind regards too, Welpenmetzger

Question owner

Some more new crash reports:

bp-d530a343-b254-4f86-8de5-ae5202130508  08.05.2013 14:53
bp-59b2895d-b065-4333-95c4-9a7b12130505  05.05.2013 19:47
bp-9134a21e-d15f-4e55-a8f6-7a4112130505  05.05.2013 19:04
bp-be3ef662-fdae-4586-b421-641252130504  04.05.2013 15:22
bp-ff720f7d-3852-4372-a530-d1d1c2130503  03.05.2013 10:06
bp-6a5acbf4-b3ce-4d45-82be-963ef2130502  02.05.2013 16:37
bp-07ba593b-dbce-4504-8048-dc89f2130502  02.05.2013 09:20
Some more new crash reports: <pre><nowiki>bp-d530a343-b254-4f86-8de5-ae5202130508 08.05.2013 14:53 bp-59b2895d-b065-4333-95c4-9a7b12130505 05.05.2013 19:47 bp-9134a21e-d15f-4e55-a8f6-7a4112130505 05.05.2013 19:04 bp-be3ef662-fdae-4586-b421-641252130504 04.05.2013 15:22 bp-ff720f7d-3852-4372-a530-d1d1c2130503 03.05.2013 10:06 bp-6a5acbf4-b3ce-4d45-82be-963ef2130502 02.05.2013 16:37 bp-07ba593b-dbce-4504-8048-dc89f2130502 02.05.2013 09:20</nowiki></pre>

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17516 solutions 158398 answers

Try to disable hardware acceleration in Firefox.

You can also check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: hau *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://hacks.mozilla.org/2010/09/hardware-acceleration/ You can also check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in Flash 11.3 and later *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting
Rick216 3 solutions 76 answers

After I updating from FF 19 to 20 -- and making no other changes except updating Plugins -- I began having frequent Firefox crashes and occasional freezes (the latter typically occurred when shifting from one embedded Flash video to another).

Anyway, in some post about crashes in an older version I saw someone suggest disabling the Shockwave for Director plug-in. Seems like that may have done the trick for me, as I've gone from 4-6 crashes/freezes a day to zero in the three days since I've disabled Shockwave for Director. And disabling that plugin doesn't seem to have affected any functionality.

After I updating from FF 19 to 20 -- and making no other changes except updating Plugins -- I began having frequent Firefox crashes and occasional freezes (the latter typically occurred when shifting from one embedded Flash video to another). Anyway, in some post about crashes in an older version I saw someone suggest disabling the Shockwave for Director plug-in. Seems like that may have done the trick for me, as I've gone from 4-6 crashes/freezes a day to zero in the three days since I've disabled Shockwave for Director. And disabling that plugin doesn't seem to have affected any functionality.