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Support Forum

Norton toolbar is still missing

Posted

Your help site refers me to a Norton page claiming that Firefox 20 has been patched to work with the Norton Toolbar. I have updated Norton (Live Update many times, rebooted after updating to Firefox 20 and STILL not Norton toolbar or Identity Safe "Vault". What next?

BTW, this happens every time Mozilla updates Firefox. How about a better plan?

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.6 r602
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • Photodex Presenter Plugin 5,00,0,3297
  • 5.1.20125.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Facebook Video Calling Plugin

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Funmoods.com 1.5.1 (ffxtlbr@funmoods.com)
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • PriceBlink 3.5.2 (info@priceblink.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2013.3.1.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • RealDownloader 1.3.1 ({DAC3F861-B30D-40dd-9166-F4E75327FAC7}) (Inactive)
  • XFINITY Constant Guard Protection Suite 1.13.219.1 (idvaultaddin@whitesky) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9600 GSO
  • adapterDescription2:
  • adapterDeviceID: 0x0610
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion: 9.18.13.1106
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9600 GSO)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://home.comcast.net/~ednancydaniels/|http://edanielsphoto.com/
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365954824
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24406 answers

See Xfinity support for help with that version of Norton. For some reason the Xfinity version of Norton is like a 2nd class program, not receiving Firefox add-on updates as quickly as the 'genuine' version of Norton.

James
  • Top 25 Contributor
  • Moderator
437 solutions 3159 answers

Firefox is not made to work with the thousand of extensions out there as you go it backwards, it is the Norton extension that is made to be compatible with new Firefox releases.