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every time I update firefox it will only run updater.exe when I try to restart

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every time I update firefox it will only run updater.exe when I select firefox to run. The only way around this that I have found so far is to do a fresh install of firefox.

every time I update firefox it will only run updater.exe when I select firefox to run. The only way around this that I have found so far is to do a fresh install of firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • 5.1.20125.0
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Picasa plugin
  • NPWLPG
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 20.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0.1/WINNT/en-US/

Extensions

  • DigitalPersona Extension 5.0.0.4490 (otis@digitalpersona.com)
  • English (Australian) Dictionary 2.1.2 (en-AU@dictionaries.addons.mozilla.org)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA})
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Java Console 6.0.37 ({CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA})
  • Norton Toolbar 2013.3.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 11.3.0.9 - 4 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Speed Dial 0.9.6.14 ({64161300-e22b-11db-8314-0800200c9a66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 14.2.0.1 (avg@toolbar) (Inactive)
  • DataMngr 1.0 ({1FD91A9C-410C-4090-BBCC-55D3450EF433}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5650
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x68c1
  • adapterDeviceID2: 0x0046
  • adapterDrivers: atiu9p64.dll atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-9-2010
  • driverDate2: 9-9-2010
  • driverVersion: 8.771.1.0
  • driverVersion2: 8.771.1.0
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5650)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage: chrome://speeddial/content/speeddial.xul
  • browser.startup.homepage_override.buildID: 20130409194949
  • browser.startup.homepage_override.mstone: 20.0.1
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0.1
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://dts.search-results.com/sr?src=ffb&gct=ds&appid=393&systemid=1&apn_dtid=IME001&apn_ptnrs=AGE&apn_uid=0373745441704252&o=APN10653&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365754949
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 493 solutions 5983 answers
See here *https://support.mozilla.org/en-US/kb/firefox-says-its-just-updated-every-time-it-starts *http://kb.mozillazine.org/Updates_reported_when_running_newest_version

Question owner

I am still having this problem even with version 21.0. I have had to do a full install again and again for every update :-(

I am still having this problem even with version 21.0. I have had to do a full install again and again for every update :-(
iamjayakumars 493 solutions 5983 answers
Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues Profile Backup and Restore *http://kb.mozillazine.org/Profile_backup *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
cor-el
  • Top 10 Contributor
  • Moderator
17703 solutions 160149 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.