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What is about:blank and how do I get rid of it ?

Posted

When I put an address in my search browser about:blank comes on and the page doesn't so I would appreciate any help in getting rid of this!

When I put an address in my search browser about:blank comes on and the page doesn't so I would appreciate any help in getting rid of this!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • Yahoo! activeX Plug-in Bridge
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • 6.0.11.847

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers
Please update to Firefox 20 [[Update Firefox to the latest version]] Then Reset Firefox [[Reset Firefox – easily fix most problems]]

Question owner

What do you mean by Reset Firefox? I updated Firefox but it's still saying about:blank in my search engine but then sometimes going to the site and other times says Problem loading page. Thanks so much for your help!

What do you mean by Reset Firefox? I updated Firefox but it's still saying about:blank in my search engine but then sometimes going to the site and other times says Problem loading page. Thanks so much for your help!
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12276 solutions 113678 answers

Are you using the location (address) bar or the search bar on the Navigation Toolbar?


Try to use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Are you using the location (address) bar or the search bar on the Navigation Toolbar? ---- Try to use the SearchReset extension to reset some preferences to the default values. *https://addons.mozilla.org/firefox/addon/searchreset/ Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons). ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I did the Safe Mode and it corrected the about:blank so far but I am still getting the Checking button that keeps going after I check some of my e-mail...Thanks for your help~I appreciate it!

I did the Safe Mode and it corrected the about:blank so far but I am still getting the Checking button that keeps going after I check some of my e-mail...Thanks for your help~I appreciate it!

Question owner

I forgot to add that my computer e-mails are loading VERY SLOW

I forgot to add that my computer e-mails are loading VERY SLOW

Question owner

Well...that didn't last long....had to leave and when I came back I signed on and my about:blank is back.....bummer!!

Well...that didn't last long....had to leave and when I came back I signed on and my about:blank is back.....bummer!!
cor-el
  • Top 10 Contributor
  • Moderator
12276 solutions 113678 answers

Which security software firewall, anti-virus) do you have?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Which security software firewall, anti-virus) do you have? A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

I have Kaspersky and didn't have any of these problems until I downloaded Kaspersky13 and they don't know how to fix it

I have Kaspersky and didn't have any of these problems until I downloaded Kaspersky13 and they don't know how to fix it