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firefox will open bookmarked pages only

Posted

After updating to Firefox 20, I can only open websites that I have bookmarked or that are in my history. If I enter a url manually or click on a link that would open in a new tab, nothing happens. I do not see any error messages, and I don't have any Add-ons installed. Even accessing about:config is not working.

I backed up my profile, and created a new profile with no success. I also tried restarting the computer, Reseting Firefox, performed a clean install and nothing seems to work.

This is on a domain computer running Windows 7 Pro 64 bit. Any ideas?

After updating to Firefox 20, I can only open websites that I have bookmarked or that are in my history. If I enter a url manually or click on a link that would open in a new tab, nothing happens. I do not see any error messages, and I don't have any Add-ons installed. Even accessing about:config is not working. I backed up my profile, and created a new profile with no success. I also tried restarting the computer, Reseting Firefox, performed a clean install and nothing seems to work. This is on a domain computer running Windows 7 Pro 64 bit. Any ideas?

Chosen solution

Business network environment issue:

Firefox 20.0 has a problem with configurations where your Windows profile is stored on a server using a UNC path (e.g., \\userdata\jscher2000). An emergency release of Firefox is in testing now and is expected to be released in a few days to fix this.

Until then, one workaround might be to choose a local folder for your personal Firefox settings, but that might not be allowed by your IT. Although it is less secure, if you urgently need Firefox, you could downgrade to Firefox 19.0.2. This article has a link under "I still want to downgrade": Install an older version of Firefox.

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Additional System Details

Application

  • User Agent: Opera/9.80 (Windows NT 6.1; WOW64) Presto/2.12.388 Version/12.15

More Information

Application Basics
Name
Firefox
Version
20.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Trend Micro NSC Firefox Extension
5.8.0.1092
false
{22C7F6C6-8D67-4534-92B5-529A0EC09405}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind
true
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130326150557
browser.startup.homepage_override.mstone
20.0
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
20.0
gfx.direct3d.prefer_10_1
true
javascript.enabled
false
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
Graphics
Adapter Description
AMD FirePro (TM) M5950 Mobility Professional Graphics
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM
1024
Device ID
0x6740
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
Driver Date
3-31-2011
Driver Version
8.821.1.2000
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (AMD FirePro (TM) M5950 Mobility Professional Graphics)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.5
4.9.5
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0

jscher2000
  • Top 10 Contributor
3127 solutions 28790 answers

Chosen Solution

Business network environment issue:

Firefox 20.0 has a problem with configurations where your Windows profile is stored on a server using a UNC path (e.g., \\userdata\jscher2000). An emergency release of Firefox is in testing now and is expected to be released in a few days to fix this.

Until then, one workaround might be to choose a local folder for your personal Firefox settings, but that might not be allowed by your IT. Although it is less secure, if you urgently need Firefox, you could downgrade to Firefox 19.0.2. This article has a link under "I still want to downgrade": Install an older version of Firefox.

Business network environment issue: Firefox 20.0 has a problem with configurations where your Windows profile is stored on a server using a UNC path (e.g., \\userdata\jscher2000). An emergency release of Firefox is in testing now and is expected to be released in a few days to fix this. Until then, one workaround might be to choose a local folder for your personal Firefox settings, but that might not be allowed by your IT. Although it is less secure, if you urgently need Firefox, you could downgrade to Firefox 19.0.2. This article has a link under "I still want to downgrade": [[Install an older version of Firefox]].

Helpful Reply

Downgrading to 19.0.2 did the trick! Thank you for the quick response!

Downgrading to 19.0.2 did the trick! Thank you for the quick response!