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can't log into addons.mozilla.org

  • 3 replies
  • 4 have this problem
  • 13 views
  • Last reply by silviac

silviac
silviac
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In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work).

I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login.

Now what?

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work). I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login. Now what?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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The Add-ons website support forum is here.
https://forums.mozilla.org/addons/

silviac
silviac Question owner
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Thanks. At the bottom of the addons pages there was no link for addons support, just Firefox support. Not even the homepage has a link for addon support that I could find. https://addons.mozilla.org/en-US/firefox/

silviac
silviac Question owner
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Now I can't log into the addons support because it wants my user name, but I don't have one and there is no user name recovery option. I reset my password, but the email didn't tell me my user name.

I'm in Mozilla hell.