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can't log into addons.mozilla.org

Posted

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work).

I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login.

Now what?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • 5.1.20125.0
  • Amazon MP3 Downloader Plugin 1.0.17
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Clearly 7.3346.273.222 (readable@evernote.com)
  • Copernic Desktop Search - Search Firefox content 3.7.0.8 ({133B7132-EA16-42F0-9329-2F420F9EB1A1})
  • Empty Cache Button 2.1 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • Evernote Web Clipper 5.5.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Flashblock 1.5.15.1 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Ghostery 2.9.3 (firefox@ghostery.com)
  • LastPass 2.0.20 (support@lastpass.com)
  • NoScript 2.6.5.9 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Personas Plus 1.7 (personas@christopher.beard)
  • Personas Rotator 7.0 ({6e73f6b7-b9ab-44b8-b744-6393e3c2e351})
  • Print Edit 9.0 (printedit@DW-dev)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.1.3 (foxmarks@kei.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.lifetimePolicy: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365205254
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.passwords: True
  • privacy.clearOnShutdown.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24404 answers

The Add-ons website support forum is here.
https://forums.mozilla.org/addons/

Question owner

Thanks. At the bottom of the addons pages there was no link for addons support, just Firefox support. Not even the homepage has a link for addon support that I could find. https://addons.mozilla.org/en-US/firefox/

Helpful Reply

Now I can't log into the addons support because it wants my user name, but I don't have one and there is no user name recovery option. I reset my password, but the email didn't tell me my user name.

I'm in Mozilla hell.