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U auto-updated my browser, it also sent a virus & now I can not boot my computer. Remove Browser Please.

Posted

U auto-updated my browser last Thursday?, it also sent a virus & now I can not boot my computer. Can not access the internet. Also my operation disc-repair is being blocked by your program. I was able to get in briefly yesterday..and uninstalled Firefox..it worked beautifully with Explorer..Then I reinstalled Firefox and it continuously crashed..and now it will not boot, and repair is blocked by your program. Can you remove Firefox & Browser Please. I am presently using a public network. Dell PC... Georgiann Milan (Contact Information removed by Mod)

Modified by Tyler Downer

Additional System Details

Installed Plug-ins

  • Default Plug-in
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Version 1.0.3, copyright 1996-2009 The VideoLAN Teamhttp://www.videolan.org/
  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
  • Java(TM) Platform SE binary
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • Firefox 23.0a1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:23.0) Gecko/20130405 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0a1/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • Firefox OS Simulator 2.0.1 (r2d2b2g@mozilla.org)
  • Firefox Shield 0.3 (firefox-shield@mozilla.com)
  • SUMO-Android 0.1 (jid1-xQ19cIbqqECHhQ@jetpack)
  • Textarea Cache 0.8.9 ({578e7caa-210f-4967-a0d3-88fe5b59a39f})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x fd5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130405030918
  • browser.startup.homepage_override.mstone: 23.0a1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0a1
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1365485685
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml
  • plugin.importedState: True
  • plugin.state.adobepdfviewernpapi: 0
  • plugin.state.java: 0
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1364928095

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Firefox doesnt install viruses, it's possible you already had one on your machine, or this symptoms you are describing aren't viruses at all.

Troubleshoot Firefox issues caused by malware

Troubleshoot and diagnose Firefox problems