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Blue Screen Crash since Update to Version 20.0

Posted

I have gotten a blue screen crash several times, while using Firefox, since the last update (to 20.0).

I have several unsent crash reports. If you need them, please let me know how you'd like me to send them to you.

I have gotten a blue screen crash several times, while using Firefox, since the last update (to 20.0). I have several unsent crash reports. If you need them, please let me know how you'd like me to send them to you.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • GEPlugin
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • 5.1.20125.0
  • Unity Player 4.0.1f2
  • Shockwave Flash 11.5 r502
  • TelevisionFanatic Installer Plugin Stub for 32-bit Windows
  • Facebook Video Calling Plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Yahoo Application State Plugin version 1.0.0.7
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • WinZip Courier Plugin for Mozilla Firefox
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • NPWLPG
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • np-mswmp

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Extensions

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Awesome screenshot: Capture and Annotate 2.4.0 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • ColorfulTabs 17.8 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Diigo Toolbar 5.1.0.38 ({fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3})
  • FireShot 0.98.31 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • HP Detect 1.0.16.0 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA})
  • Logitech Flow Scroll 4.00.33 ({5D3F3872-91E9-4d59-AD9F-AA174A3145DD})
  • McAfee ScriptScan for Firefox 14.4.1 ({D19CA586-DD6C-4a0a-96F8-14644F340D60})
  • Norton Identity Safe Toolbar 2013.3.4.3 ({F04D2D30-776C-4d02-8627-8E4385ECA58D})
  • NoSquint 2.1.7 (nosquint@urandom.ca)
  • Stylish 1.3.1 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webroot 2.0.0 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda})
  • Yahoo! Toolbar 2.5.7.20130322105505 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Norton Vulnerability Protection 11.1.1.5 - 2 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Skype Click to Call 5.11.0.9874 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • WinZip Courier 3.5 ({74c841e3-b59f-479e-8d7a-e26a942a87c8}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-31-2011
  • driverDate2:
  • driverVersion: 8.820.5.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage: yahoo.com
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • browser.zoom.siteSpecific: False
  • dom.disable_window_flip: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3244149&SearchSource=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1364911756
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: Yes
readiescards 0 solutions 5 answers

I am likewise also having BSOD with FF (v22). Been having BSOD over the last few months but only just realized they are when ever I am interacting with FF

I am likewise also having BSOD with FF (v22). Been having BSOD over the last few months but only just realized they are when ever I am interacting with FF
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hi readiescards, in you haven't already, please disable Firefox's use of hardware graphics acceleration.

You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

(WIN) orange Firefox button (or Tools menu) > Options > Advanced
(MAC) Firefox menu > Preferences > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you continue to get blue screen errors, please capture them with a digital/phone camera for further review.

Hi readiescards, in you haven't already, please disable Firefox's use of hardware graphics acceleration. You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). (WIN) orange Firefox button (or Tools menu) > Options > Advanced<br> (MAC) Firefox menu > Preferences > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" If you continue to get blue screen errors, please capture them with a digital/phone camera for further review.
readiescards 0 solutions 5 answers

Thanks jscher2000 will give it a try and post back if it occurs again Cheers readiescards

Thanks jscher2000 will give it a try and post back if it occurs again Cheers readiescards
readiescards 0 solutions 5 answers

I was beginning to feel confident the 'Use hardware acceleration when available' had fixed it. However today I noticed my mouse getting jittery (I noticed it while in FF but it was also jittery throughout the desktop) so I immediately exited FF. The mouse continued to be jittery and then about a minute later BSOD.

I therefore conclude it is NOT FF but my PC

Thanks for the support and help and sorry for incorrectly pointing my finger at FF

I was beginning to feel confident the 'Use hardware acceleration when available' had fixed it. However today I noticed my mouse getting jittery (I noticed it while in FF but it was also jittery throughout the desktop) so I immediately exited FF. The mouse continued to be jittery and then about a minute later BSOD. I therefore conclude it is NOT FF but my PC Thanks for the support and help and sorry for incorrectly pointing my finger at FF
whardwick 0 solutions 3 answers

I have not experienced a blue screen since I disabled hardware acceleration in Firefox. This would be my recommended fix for anyone experiencing similar issues.

Thank you for the recommendation, jscher2000.

I have not experienced a blue screen since I disabled hardware acceleration in Firefox. This would be my recommended fix for anyone experiencing similar issues. Thank you for the recommendation, jscher2000.
mar1n7 0 solutions 1 answers

Thanks for the hint. When I disabled the Hardware Acceleration, it solved the problem?

Thanks for the hint. When I disabled the Hardware Acceleration, it solved the problem?
John99 971 solutions 13138 answers

Note /questions/972355 the user readiescards is having issues again.

This thread was automatically locked and will presumably lock again automatically even if I do not lock it. (Forum software has some recent changes relating to thread locking of old posts)

Note [/questions/972355] the user ''readiescards'' is having issues again. This thread was automatically locked and will presumably lock again automatically even if I do not lock it. (Forum software has some recent changes relating to thread locking of old posts)