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Support Forum

how do I stop pop ups

Posted

OK just recently I started getting serious popups..if I can't find a way to stop them I will have to uninstall Firefox..I don't want to but I can't afford a virus and you have NO where to resolve the issue

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.6 r602
  • Facebook Desktop Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • Nitro PDF Plug-in for Firefox and Chrome
  • GamingWonderland Installer Plugin Stub for 32-bit Windows
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • npdnu
  • npdnupdater2
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Adobe Acrobat Plug-In Version 5.10 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Deal Vault
0.91.47
true
crossriderapp19866@crossrider.com
DVDVideoSoft YouTube MP3 and Video Download
4.2.1.9
true
{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
ImTranslator
5.3
true
{9AA46F4F-4DC7-4c06-97AF-5035170634FE}
Norton Toolbar
2013.3.4.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.3.0.9 - 4
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
OneClickDownloader
1.3
true
OneClickDownload@OneClickDownload.com
RealDownloader
1.3.1
true
{DAC3F861-B30D-40dd-9166-F4E75327FAC7}
Web Assistant
2.0.0.572
true
{FE1DEEEA-DB6D-44b8-83F0-34FC0F9D1052}
Babylon
1.2.0
false
ffxtlbr@babylon.com
DigitalPersona Extension
5.0.0.4490
false
otis@digitalpersona.com
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.sessionstore.resume_from_crash
false
browser.startup.homepage_override.buildID
20130307023931
browser.startup.homepage_override.mstone
19.0.2
dom.mozApps.used
true
extensions.lastAppVersion
19.0.2
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1364865337
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
ATI Mobility Radeon HD 5470
Adapter Description (GPU #2)
Intel(R) HD Graphics
Adapter Drivers
atiu9p64.dll atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64
Adapter Drivers (GPU #2)
igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM
512
Adapter RAM (GPU #2)
Unknown
Device ID
0x68e0
Device ID (GPU #2)
0x0046
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16492)
Driver Date
9-9-2010
Driver Date (GPU #2)
9-9-2010
Driver Version
8.771.1.0
Driver Version (GPU #2)
8.771.1.0
GPU #2 Active
false
GPU Accelerated Windows
3/3 Direct3D 10
Vendor ID
0x1002
Vendor ID (GPU #2)
0x8086
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 )
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0