X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Some sites send PDFs but they will not d/load in Firefox, I get page with "About Blank", one site is...http://www.tobycarvery.co.uk/ whilst ,Nationwide is ok!

Posted

http://www.tobycarvery.co.uk/theexeterarmsmiddlemoor/twocoursemealofferemcarvery/?utm_source=Communicator&utm_medium=Email&utm_content=CTA_2for12Reminder_HiddenPage&utm_campaign=Two+for+%C2%A312.50+-+Reminder+-+Pub+[Mar%27%2713] This site has PDFs which I should be able to download in Firefox, but all I get is a new page headed "AboutBlank" If I copy the URL into another browser it will be downloaded, this is a recent problem (about 3 months). Other sites such as Nationwide Building Society behave correctly and the PDF is downloaded and saved when using Firefox and if double clicked will load into Foxit Reader. I am using Firefox 20.0, Windows 7 home premium 64 bit. Both my laptop and desktop have the same problem.

Chosen solution

Make sure you don't have any PDF Addons in your Firefox.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • npFFApi
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • NPWLPG
  • 4.0.50401.0

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.com/1/firefox/20.0/WINNT/en-GB/eu/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • CCC001 Community Toolbar 3.18.0.7 ({91da5e8a-3318-4f8c-b67e-5964de3ab546})
  • DoNotTrackMe 2.2.5.1211 (donottrackplus@abine.com)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • Flagfox 4.2.7 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Foxit PDF Creator Toolbar 3.15.9.100013 (toolbar@ask.com)
  • HP Detect 1.0.16.0 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • My Homepage 1.2 (myhomepage_manishjain9@gmail.com)
  • MyAshampoo Community Toolbar 3.18.0.7 ({a1e75a0e-4397-4ba8-bb50-e19fb66890f4})
  • Nectar Search Toolbar 1.300.436 ({841468a1-d7f4-4bd3-84e6-bb0f13a06c64})
  • PDF Download 3.0.0.2 ({37E4D8EA-8BDA-4831-8EA1-89053939A250})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • UserZoom Survey Tool 3.2 (userzoom_survey_tool@jetpack)
  • ZoneAlarm Do Not Track 2.2.5.1213 (donottrack@checkpoint.com)
  • zonealarm.com 1.6.0 (ffxtlbr@zonealarm.com)
  • NoScript 2.6.5.9 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • ZoneAlarm Security Engine 1.5.393.22 ({FFB96CC1-7EB3-449D-B827-DB661701C6BB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6520G
  • adapterDescription2:
  • adapterDeviceID: 0x9647
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6520G)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.fixup.alternate.enabled: False
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.bbc.co.uk/news/
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • browser.tabs.closeButtons: 1
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.tabs.opentabfor.middleclick: True
  • browser.tabs.tabMinWidth: 100
  • browser.urlbar.autoFill: False
  • browser.urlbar.hideGoButton: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT2475029&SearchSource=2&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • network.prefetch-next: True
  • places.database.lastMaintenance: 1364482386
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 166055772
  • places.last_vacuum: 1303735326
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
412 solutions 4895 answers

Chosen Solution

Make sure you don't have any PDF Addons in your Firefox.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Thank you for your advice, it would appear it was the PDF addons.