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Norton Toolbar gone ever time I turn computer on?

Posted

Mozilla Firefox loses my Norton Toolbar every time computer is started. Which then it takes over an hour of several Norton "Live Updates" and 2-3 reboots to finally get the Norton Toolbar back working. Why does Firefox keep countering the Norton Toolbar functions with so many updates a week? This is a place of business and it's incredibly maddening so much so that I'll just resort to use Google Chrome or Internet Explorer if this persists any longer. Just about fed up.

Mozilla Firefox loses my Norton Toolbar every time computer is started. Which then it takes over an hour of several Norton "Live Updates" and 2-3 reboots to finally get the Norton Toolbar back working. Why does Firefox keep countering the Norton Toolbar functions with so many updates a week? This is a place of business and it's incredibly maddening so much so that I'll just resort to use Google Chrome or Internet Explorer if this persists any longer. Just about fed up.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • 5.1.20125.0
  • VLC media player Web Plugin 2.0.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

jscher2000
  • Top 10 Contributor
3124 solutions 28712 answers

Firefox has a major update every 6 weeks, and then there usually are one or two security updates in between. For Windows 7, there has only been one update recently: Firefox 19.0.2.

Your post shows Firefox 18; did you roll back, or have you been ignoring the nagging to update?

We do get a number of threads about Norton toolbars become out-of-date, but usually that can be cured for many weeks at a time. I think this is the first problem I've read that occurs on every startup.

If you check your extensions when this happens, what is the status of your Norton add-ons: disabled or completely missing?

If disabled, can you re-enable them?

If completely missing, the database file that tracks extensions might have become corrupted. cor-el's post in this thread has some advice on bypassing that: Add-ons ask to install every, when I switch ON my system.

Firefox has a major update every 6 weeks, and then there usually are one or two security updates in between. For Windows 7, there has only been one update recently: Firefox 19.0.2. Your post shows Firefox 18; did you roll back, or have you been ignoring the nagging to update? We do get a number of threads about Norton toolbars become out-of-date, but usually that can be cured for many weeks at a time. I think this is the first problem I've read that occurs on every startup. If you check your extensions when this happens, what is the status of your Norton add-ons: disabled or completely missing? If disabled, can you re-enable them? If completely missing, the database file that tracks extensions might have become corrupted. cor-el's post in this thread has some advice on bypassing that: [https://support.mozilla.org/en-US/questions/954963 Add-ons ask to install every, when I switch ON my system].
cor-el
  • Top 10 Contributor
  • Moderator
12116 solutions 112636 answers

Helpful Reply

See also: *http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback *http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-20-Support-for-Norton-Toolbar/td-p/937025 *https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

Question owner

You are right about ignoring a Firefox update only because it finally appears some 30-60 minutes after I've logged on to about 6-10 business websites and I really didn't want to re-do all those log in's again. I'll allow update next time to see if all is cured. Thanks...

You are right about ignoring a Firefox update only because it finally appears some 30-60 minutes after I've logged on to about 6-10 business websites and I really didn't want to re-do all those log in's again. I'll allow update next time to see if all is cured. Thanks...

Question owner

I've found the Firefox Update and installed. But this update is now (Damn!) Firefox 20 and of course is now not compatible with Norton Toolbar? So its a wait for Norton to patch this problem..Going to try Google Chrome..

I've found the Firefox Update and installed. But this update is now (Damn!) Firefox 20 and of course is now not compatible with Norton Toolbar? So its a wait for Norton to patch this problem..Going to try Google Chrome..
jscher2000
  • Top 10 Contributor
3124 solutions 28712 answers

Norton has your back! cor-el linked to the Norton support thread on support for Firefox 20:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-20-Support-for-Norton-Toolbar/td-p/937025

Edit: It's the same update you'll need for Chrome. Firefox 20 & Google Chrome 26 Support for Norton T... - Norton Community

Norton has your back! cor-el linked to the Norton support thread on support for Firefox 20: http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-20-Support-for-Norton-Toolbar/td-p/937025 ''Edit: It's the same update you'll need for Chrome.'' [http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-20-amp-Google-Chrome-26-Support-for-Norton-Toolbar/td-p/937023 Firefox 20 & Google Chrome 26 Support for Norton T... - Norton Community]

Modified by jscher2000

Question owner

Still with Google Chrome and all is fine. While Firefox 20 is still incompatible with Norton Toolbar after more than 20 "Live Updates" and restarting's? Would rather run Firefox but just too many glitches and set backs that should be easily remedied.

Still with Google Chrome and all is fine. While Firefox 20 is still incompatible with Norton Toolbar after more than 20 "Live Updates" and restarting's? Would rather run Firefox but just too many glitches and set backs that should be easily remedied.

Question owner

Still "NO" Norton Toolbar with Firefox 20? Probably have ran 75 "LiveUpdates" and rebooting's last few days with nothing yet? Wish Norton Just gave us a link download to fix this. What a crock!

Still "NO" Norton Toolbar with Firefox 20? Probably have ran 75 "LiveUpdates" and rebooting's last few days with nothing yet? Wish Norton Just gave us a link download to fix this. What a crock!