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All I get in the menu bar when I open Firefox IS "Firefox"--no bookmarks, no nothing. How canI get bookmarks back and Firefox functioning.


I have used Firefox forever. (I also use Thunderbird.) When I opened Firefox all I get now in the menu bar is the word "Firefox" with the "About Firefox," "Preferences," etc. list. Nothing else. I cannot open Firefox and I cannot quit it, either. I can do nothing with it at all. How can I get it back. I need my hundreds of bookmarks.

I use a MAC with Lion 10.7.5

Please help. Thank you.

Michael A. Smith

Additional System Details


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.99 Safari/537.22

More Information

  • Top 10 Contributor
416 solutions 4930 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

Question owner

I thought the last answer would work, but it does not. When I go to LIbrary all that is there is "Global.regs" and there is nothing there.

In the menu bar I cannot go to t eh Help Menu, because there is no help menu. There is only " Firefox." Nothing else.

Thanks for the suggestions at any rate.


  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Try to trash the current Firefox version and reinstall a fresh Firefox version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

If this didn't help then also try a new profile.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.