X
Tap here to go to the mobile version of the site.

Support Forum

On Vista I upgraded from 12 to 19 of Firefox and it did not save my bookmarks so can they be resurrected?

Posted

I was never prompted to save my bookmarks elsewhere, not was I given the chance to do so in the installation process. Can my bookmarks be resurrected?

I was never prompted to save my bookmarks elsewhere, not was I given the chance to do so in the installation process. Can my bookmarks be resurrected?

Additional System Details

Installed Plug-ins

  • np-mswmp
  • Conduit Plugin
  • GEPlugin
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • 5.1.20125.0
  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.5
  • Adobe PDF Plug-In For Firefox and Netscape
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • iTunes Detector Plug-in
  • Musicnotes Viewer plugin 1.17.0 For more information visit Musicnotes.com
  • ScorchPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

This is on a Vista PC that has all the latest updates from Microsoft.

jscher2000
  • Top 10 Contributor
8799 solutions 71970 answers

During updates, the Firefox installer should automatically find your old settings folder. Did any personal settings survive or is it like a blank slate?

If it's a blank slate...

Firefox may have been unable to access your personal settings folder (profile folder) and created a new one instead. You can check whether you have multiple profile folders as follows:

Open your currently active settings older using

Help > Troubleshooting Information > "Show Folder" button

In Windows Explorer, navigate up one level. Do you see more than one folder there?

If you have another profile folder, exit Firefox and use the profile manager to start up with your other profile as the active one. This article describes how to start up in the profile manager. Don't delete or remove anything for now; you can clean up later when you are 100% certain that everything is the way you want it. Profile Manager - Create, remove, or switch Firefox profiles.

During updates, the Firefox installer should automatically find your old settings folder. Did any personal settings survive or is it like a blank slate? '''''If it's a blank slate...''''' Firefox may have been unable to access your personal settings folder (profile folder) and created a new one instead. You can check whether you have multiple profile folders as follows: Open your currently active settings older using Help > Troubleshooting Information > "Show Folder" button In Windows Explorer, navigate up one level. Do you see more than one folder there? If you have another profile folder, exit Firefox and use the profile manager to start up with your other profile as the active one. This article describes how to start up in the profile manager. Don't delete or remove anything for now; you can clean up later when you are 100% certain that everything is the way you want it. [[Use the Profile Manager to create and remove Firefox profiles]].